Customer Experience Customer Success Specialist I (Full Time) United States

Cisco•Research Triangle Park, NC

1d•$68,800 - $111,000

About The Position

This potential opportunity is for a Customer Success Specialist I supporting Cisco’s AI security customers. The role helps customers integrate Cisco AI Defense and the broader security portfolio into their operations, working with Sales, Product, Engineering, Marketing, and Operations. The specialist supports onboarding, explains technical solutions in terms of business outcomes, advocates for customer feedback internally, tracks developments in AI, and identifies ways to improve customer support processes. This posting advertises potential future opportunities; the exact role may not currently be open.

Requirements

Meet one of these education and experience pathways, completed within the past three years or expected within the next 12 months: a bachelor’s degree with no work experience; an educational or workforce development program such as an associate’s degree, apprenticeship, boot camp, or certification with one year of work experience; or a high school diploma or equivalent with two years of work experience.
Hands-on familiarity with AI agents and large language models (LLMs).
Working understanding of cybersecurity principles.
Ability to grasp networking concepts and use data to solve problems.
Demonstrable ability to explain technical ideas clearly to technical teams and business leaders.
Proactive, self-starting approach and genuine curiosity about AI innovation.

Nice To Haves

Knowledge of programming languages such as Python, R, or C++.
Knowledge of API integrations, Model Context Protocol (MCP), application development, CI/CD pipelines, and networking.
Experience with AI development tools such as Claude Code, OpenClaw, Hermes Agent, OpenAI Codex, Cursor, or GitHub Copilot.
Certifications such as AWS Certified AI Practitioner, CISSP, Security+, Network+, CCNA Automation, CCNA Security, or Cisco AITECH.

Responsibilities

Guide customers through onboarding and help them get started with Cisco’s AI security portfolio.
Translate technical details into clear business outcomes and explain how Cisco solutions protect customers’ investments.
Represent the customer perspective in internal meetings and help customer feedback inform service development and delivery.
Track developments in the AI landscape and share relevant insights with the team.
Identify process gaps and help develop more efficient ways to support customers.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan with Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Cisco restricted stock unit grants may be available, subject to eligibility and vesting conditions
10 paid holidays per full calendar year
One floating holiday for non-exempt employees
Paid day off for the employee’s birthday
Paid year-end holiday shutdown
Four paid personal wellness days
Paid vacation: 16 days per full calendar year for non-exempt employees; exempt employees participate in a flexible vacation program with no defined usage limit, subject to availability and business limitations
80 hours of sick time off provided on hire and each January 1, with up to 80 unused hours carried forward
Additional paid time away may be requested for critical or emergency family issues
Optional 10 paid volunteer days per full calendar year
Annual bonuses may be available for non-sales roles, subject to Cisco policies