Customer Success & Solutions Manager

SGS•Fairfield, NJ

8h•$95,000 - $115,000

About The Position

As a Customer Success & Solutions Manager, you will own the customer journey from late-stage sales through onboarding, adoption, and ongoing growth. You will work directly with customers to understand their business needs, demonstrate product capabilities, guide implementations, and ensure they achieve measurable value from our solutions. You will serve as a bridge between customers and internal teams, partnering closely with Sales, Product Management, Engineering, and Support to create a seamless customer experience across one or more digital products.

Requirements

3+ years of experience in Customer Success, Solutions Consulting, Implementation, Account Management, Product Support, or a similar role.
Experience supporting software, SaaS platforms, digital products, or technology-enabled services in a customer-facing capacity.
Comfortable delivering product demonstrations, onboarding sessions, and customer training for both business and technical audiences.
Able to understand integrations, data flows, APIs, and technical concepts while working effectively with engineering teams.
Strong communication, relationship-building, and project management skills with the ability to manage multiple customers and priorities.

Nice To Haves

You enjoy helping customers solve problems and achieve outcomes.
You are equally comfortable leading a demo, onboarding a customer, or coordinating an integration.
You build trust quickly with end users, business stakeholders, and internal teams.
You are proactive, organized, curious, and accountable for results.

Responsibilities

Support the Sales Process: Partner with Sales teams to demonstrate product capabilities, answer customer questions, and help prospects evaluate solutions.
Lead Onboarding & Adoption: Guide customers through onboarding, training, and configuration activities while driving long-term product adoption and engagement.
Coordinate Implementations & Integrations: Work with customers and internal teams to support implementation activities, integrations, and data exchange requirements.
Manage Customer Relationships: Serve as a trusted advisor, building strong customer relationships and ensuring customers realize ongoing value from our products.
Capture Customer Feedback: Gather customer needs, enhancement requests, and product feedback, partnering with Product Management to shape future improvements.