Customer Success & Sales Specialist - Software Company (ST. GEORGE, UTAH)
About The Position
Rumple is seeking an outgoing and energetic individual with a strong sales background who is passionate about AI, automation, and technology. This role primarily focuses on Customer Support & Training, involving direct customer interaction through phone calls, support tickets, and live Zoom training sessions. The position is designed for growth, with the expectation that the individual will transition into a larger sales role, including conducting demos, prospecting, follow-up, and closing new business opportunities. The ideal candidate possesses a unique blend of sales acumen, interpersonal skills, training ability, and a keen interest in AI and automation.
Requirements
- A strong, proven sales background
- A proven track record in sales
- An outgoing and engaging personality
- Strong communication and presentation skills
- Confidence leading meetings and demos over Zoom
- The ability to build relationships quickly
- The ability to ask good questions and listen
- Strong follow-up and organizational skills
- Comfort picking up the phone and talking with customers and prospects
- The ability to explain technology without making it complicated
- Actively using, experimenting with, or tinkering with AI and automation tools (e.g., ChatGPT, Claude, n8n, AI agents, APIs, Workflow automation platforms, other AI tools)
- Curiosity to identify and automate repetitive processes
Nice To Haves
- Experience in Digital Advertising or Traditional Advertising is a BIG PLUS.
Responsibilities
- Answering incoming customer phone calls
- Managing and responding to customer support tickets
- Running live Zoom training sessions with salespeople and managers
- Onboarding new Rumple customers
- Troubleshooting customer questions and issues
- Creating quick Loom training videos and walkthroughs
- Learning Rumple inside and out
- Running Rumple sales demos as you learn the system
- Prospecting and developing new sales opportunities
- Following up with prospects
- Building relationships with media managers and sales leaders
- Using AI and automation to improve workflows and processes
- Testing new Rumple features and helping identify ways we can improve the product
Benefits
- Performance bonuses
- Sales bonuses based on specific milestones
- Additional compensation as your role and responsibilities grow
- Competitive salary plus performance-based compensation (as role transitions)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
