Customer Success/ Sales Associate
About The Position
Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together. Are you a forward-thinking individual with a keen interest in helping to elevate customer experience and spot opportunities for customer growth? Are you eager to apply your analytical, organizational, and interpersonal skills and learn how to partner with other teams within the organization to drive continuous improvement in lead quality and conversion rates? If so, we have an exciting opportunity for you! Infobip is seeking a motivated and talented individual to join our team as a Customer Success/ Sales Associate in Canada. You’ll have the opportunity to learn from experienced professionals, develop your skills, work with global customers, and follow a clear career path toward future growth in sales and business development. This is a great first step toward a long-term career, with opportunities for continuous development and progression.
Requirements
- Minimum 1 year proven experience in similar roles.
- Strong communication and interpersonal skills.
- Strong analytical and organizational skills, with a systematic approach to problems.
- Strong presentation and demo skills - able to articulate technical solutions and ROI to both technical and non-technical stakeholders.
- A proficient user of Excel.
- Highly fluent in English, both spoken and written.
- Proficiency in any additional languages, especially in French, Spanish and Italian.
- Strong networking & relationship building skills.
- Interest in working with multi-divisional, multi-geographical customers.
- Proactively engages customers with a consultative, solution-orientated approach in discovering new opportunities.
- You are familiar with AI tools.
Responsibilities
- Proactively working on hand-raisers and inquiries from all Self-Service customers to ensure their high-quality experience, resulting in their satisfaction and further growth.
- Building strong relationships and generating new business opportunities for the Infobip sales team.
- Educating the customer base on the nuances of the product to unlock value.
- Finding ways to increase user adoption/activation.
- Actively suggesting how to improve UX on Self Service.
- Retaining current customers and analyzing their consumption.
- Having an excellent overview of business, competition, and latest industry trends.
- Engaging and collaborating with different teams to optimize Self-service workflow.
- Creating flows and resolving frictions in Self-service by working closely with Product team.
Benefits
- A fair compensation aligned with your experience, industry, and market standards
- performance-driven bonuses
- regular reviews to support your growth and recognize your contributions
- Flexible work arrangements
- ESOP (Employee Stock Ownership Plan)
- Work-life balance and Well-being
- time off when you need it
- special leave days for life’s big moments
- flexible hybrid work model tailored to local regulations
- Career mobility
- internal mobility
- upskilling
- mentorship
- Professional development
- Onboarding
- training programs
- International mobility
- Medical, Dental, and Vision insurance
- Basic life insurance
- 401(k) plan participation with company match
- Short-term and long-term disability insurance
- Wellness plan of up to $500/year pro-rated based on hire date
- PTO: Accrual of up to twenty-three (23) vacation days per year
- accrual of up to nine (9) sick days per year
- carryover of up to nine (9) sick days annually
- Additional leave time for marriage, relocation, bereavement, and other major life events
- Twelve (12) weeks of paid parental leave
- Participation in employee share ownership plan (ESOP)
- Fourteen (14) paid holidays annually
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
