Customer Success Representative

Klesk Metal Stamping Co•Minneapolis, MN

4d•$20 - $24•Onsite

About The Position

Klesk is looking for a Customer Success Representative to provide day-to-day administrative and customer support and help ensure customer orders, requests, and information are processed accurately, efficiently, and on time. This is a great opportunity for someone who is organized, dependable, detail-oriented, and comfortable working with computers and data. You’ll monitor customer portals and shared inboxes, enter and maintain orders, provide order-status updates, respond to routine customer questions, and work closely with internal teams to make sure customers receive accurate information and timely support. If you enjoy staying organized, solving problems, following tasks through to completion, and working as part of a collaborative team, this could be a great fit!

Requirements

High school diploma or equivalent
Strong attention to detail and commitment to accuracy
Ability to enter and review data efficiently
Clear and professional written and verbal communication skills
Strong organizational and time-management skills
Ability to manage multiple tasks and priorities
Basic proficiency with Microsoft Outlook, Excel, and other computer systems
Willingness to learn manufacturing terminology, customer requirements, and internal processes
Ability to ask questions, accept feedback, and escalate issues appropriately
Ability to work independently and as part of a team

Nice To Haves

2+ years of experience in customer service, order entry, administrative support, or data entry
Manufacturing or business-to-business experience
Experience with an ERP system, customer portal, CRM, or order-management system
Familiarity with purchase orders, part numbers, order acknowledgments, or shipping documentation

Responsibilities

Accurately enter customer purchase orders into the ERP system
Review orders for part numbers, quantities, pricing, requested dates, shipping instructions, and revision levels
Update customer orders when approved changes are received
Maintain accurate customer, order, and part information
Complete routine data-entry and record-maintenance tasks
Identify missing or conflicting information and obtain clarification
Maintain organized electronic records of customer orders and communications
Monitor assigned customer portals, shared inboxes, and communication channels throughout the day
Review and process new purchase orders, order changes, customer requests, and notifications
Download and properly store customer documents and information
Complete routine portal acknowledgments and updates
Escalate urgent requests, technical questions, pricing discrepancies, quality concerns, and other non-routine issues
Respond professionally and promptly to routine customer questions and requests
Provide order acknowledgments, shipment information, and order-status updates
Research order status using company systems and internal resources
Coordinate with internal departments to obtain accurate information
Maintain clear records of customer communication and follow-up commitments
Follow open requests through completion
Escalate complex, sensitive, or unresolved concerns when needed
Work closely with Production Planning, Shipping, Quality, Estimating, Purchasing, and Customer Success teams
Gather accurate information, communicate customer requests, support order administration, maintain documentation, and assist with customer and new-part onboarding activities.