Customer Success Representative

Hitachi•Alamo, TX

12d•Onsite

About The Position

Are you passionate about creating outstanding customer experiences and helping drive operational excellence? Join Hitachi Energy’s Components Division in Alamo, TN, as a Customer Success Representative. In this exciting role, you’ll be the trusted connection between our customers and the business, ensuring every interaction is seamless, responsive, and solution focused. You’ll guide customer orders from entry through delivery, working closely with cross-functional teams to maintain quality, accuracy, and timely execution. Your proactive communication, attention to detail, and customer-first mindset will help build strong relationships and deliver exceptional service. This is more than a customer support position—it’s an opportunity to influence the customer journey, improve processes, and contribute to business success. You’ll be part of a collaborative team that values innovation, continuous improvement, and professional growth. If you enjoy solving challenges, building partnerships, and making a measurable impact in a fast-paced environment, we’d love to hear from you. Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Requirements

Minimum 2 years of experience in customer service, order management, or a related field.
Degree in Business or a related discipline preferred; equivalent experience will also be considered.
Strong organizational, communication, and problem-solving skills.
Ability to manage multiple priorities in a dynamic environment.
Experience with Microsoft Office applications; SAP knowledge is advantageous.
Understanding of basic accounting principles and project management concepts.

Responsibilities

Process customer orders and support clean order initiatives to enhance operational efficiency.
Partner with engineering teams to ensure complete and accurate drawing packages.
Manage order changes and coordinate with internal stakeholders to deliver successful outcomes.
Support revenue objectives by resolving shipping holds and participating in revenue review activities.
Handle return authorizations, concessions, billing milestones, and invoice follow-up.
Apply continuous improvement and lean principles to strengthen processes and customer satisfaction.
Monitor shipment schedules and proactively communicate updates or potential delays.
Escalate critical issues and collaborate across teams to drive timely resolution.