Customer Success Rep
About The Position
At Sonwil, our enduring mission is to deliver high value, performance driven logistics solutions. We’ve done just that for over 40 years while building trusted partnerships with the likes of North America’s largest shippers. The pursuit of innovation is always at the forefront of our service offerings, and we continue to shape the future of the supply chain and deliver sustainable solutions for future generations to come. Our Customer Experience Representatives are the foundation of the freight brokerage division of our business, helping customers move their inventory in the most cost effective way by identifying and providing logistics solutions. As a CXR, you will act in a supporting role for our portfolio of accounts while working in a team environment. Every day, you will be interacting directly with our customers: addressing their concerns, implementing solutions, and upholding Sonwil Logistics’ commitment to top-tier service.
Requirements
- High level multi-tasking ability with strong organizational skills
- Enthusiasm and high energy
- "People person," friendly, outgoing, and confidence is a must
- Willingness to work in a team environment, but able to conduct themselves and their work independently
Nice To Haves
- Associate’s degree preferred but not required
- Transportation or Logistics background a plus but not required
Responsibilities
- Act as the main point of contact for customers seeking updates on a shipment
- Act as a point of contact regarding customer issues to internal stakeholders
- Develop efficient working relationship with facilities to optimize scheduling and quickly resolve issues
- Maintain strong relationships with current and prospective shippers
- Manage relationships with internal stakeholders, including other departments and divisions, to provide a seamless customer experience
- Proactively identify problems and implement effective solutions
- Provide exemplary customer service assistance through telephone and email interactions by solving customer problems
- Manage successful operational flow of loads including customer order processing, appointment scheduling and portal update
- Ensure accurate and timely order and data entry
- Generate and evaluate reports, as needed
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
