Customer Success Project Manager

AxisCare•Waco, TX

2d•Remote

About The Position

We are looking for a creative and detail-oriented Customer Success Project Manager to design and deliver engaging learning experiences for our customers. This role will focus on developing high-quality digital learning content that helps customers successfully adopt and maximize our platform. The Customer Success Project Manager will collaborate closely with the onboarding team to translate product knowledge and best practices into clear, accessible learning materials. You will play a key role in scaling customer education through interactive e-learning, videos, guides, and other digital learning assets. This is an exciting opportunity for someone who enjoys blending instructional design, technology, and storytelling to create impactful learning experiences.

Requirements

2+ years of experience in instructional design, LMS administration, or learning content development, ideally in a SaaS or technology environment.
Experience building digital learning using tools such as Camtasia, Snagit, Chameleon Creator, Gainsight, and similar platforms.
Strong ability to translate complex technical concepts into clear, engaging learning experiences.
Experience collaborating with cross-functional teams and subject matter experts.
Excellent written communication and storytelling skills.

Nice To Haves

Experience creating customer education programs for SaaS products.
Familiarity with learning analytics and measuring training effectiveness.
Experience managing or administering a Learning Management System (LMS).
Knowledge of adult learning principles and instructional design methodologies.

Responsibilities

Design, develop, and maintain engaging and accessible learning content, including e-learning modules, guides, toolkits, videos, job aids, and knowledge resources.
Create digital learning experiences using tools such as Camtasia, Snagit, Chameleon Creator, Gainsight, and similar platforms.
Ensure learning content aligns with company culture, product capabilities, and business goals.
Partner with Product, Customer Success, Support, Sales, and other SMEs to translate complex information into learner-friendly formats.
Gather knowledge from internal experts and transform it into structured, scalable learning programs.
Support and continuously improve customer onboarding programs and role-based learning paths.
Contribute to the design and delivery of blended learning experiences, including self-paced learning and live virtual sessions.
Manage and maintain learning content within the Learning Management System (LMS) and internal knowledge platforms.
Ensure content is organized, accessible, and easy for customers to navigate.
Gather feedback from learners and stakeholders to improve learning experiences.
Use analytics and learner insights to optimize content effectiveness and engagement.
Identify and curate relevant external learning resources that enhance the customer learning experience.