Customer Success Project Manager

LiveData

6d•Remote

About The Position

LiveData is a healthcare technology company automating clinical and operational workflows across Electronic Health Record (EHR) systems. Our engineering team treats AI coding assistants as standard development tools, not experiments. We build on a serverless-first AWS architecture to keep systems lean and costs low. We are hiring a Customer Success Project Manager to lead the planning and execution of customer implementations. You will report to the Director of Customer Success and serve as LiveData's primary point of contact for hospital customers throughout their engagement. This is a customer-facing leadership role. You own the project plan, run the meetings, coordinate across internal teams, and make sure each hospital goes live successfully. You also lead customer training and serve as the communication bridge between LiveData and the hospitals we serve.

Requirements

5+ years of experience managing software implementation projects for customers
Demonstrated track record of successfully delivering healthcare IT solutions in hospital settings
Ability to lead meetings and build trust with clinical, technical, and executive stakeholders
Strong organizational skills with experience managing multiple concurrent projects
Clear written and verbal communication; able to translate between technical and clinical audiences

Nice To Haves

Experience with EHR systems (MEDITECH, Oracle Health/Cerner, Epic) or healthcare data standards (HL7, FHIR)
PMP certification or equivalent project management credential
Experience at a healthcare technology vendor (not just an internal hospital role)
Familiarity with AI-assisted tools and workflows
Experience with change management and end-user training programs

Responsibilities

Develop and lead execution of technical and clinical project plans for hospital customers, from kickoff through go-live and post-launch support
Serve as the face of LiveData for customer engagements, owning communication with hospital stakeholders at all levels
Lead customer meetings, status reviews, and training sessions
Coordinate across Engineering, DevOps, Product, Sales, and clinical teams to keep implementations on track
Identify risks, manage scope, and escalate issues before they affect timelines
Train hospital staff on product use, workflows, and best practices
Track project milestones, maintain documentation, and report progress to internal leadership
Use AI tools (Claude Code and similar) as part of your daily workflow