Customer Success Programs Lead (Education)

Juicebox

5d•$180,000 - $280,000•Onsite

About The Position

Juicebox is on a mission to help teams win the talent war. In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose. Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies. We are on the path to $100M in ARR with 20%+ monthly growth, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world. Juicebox has raised over $116M in funding from lead investors including Sequoia Capital, DST Global, and NFDG. Read more about our $80M Series B here. Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital. We're building the Programs layer that turns great individual Customer Success work into a repeatable, scalable motion. This role sits at the intersection of customer education, community, and advocacy: three levers that drive adoption, expansion, and retention at scale. You'll be the first person dedicated to this at Juicebox, which means you're building from scratch with full ownership and a direct line to the VP of CS and leadership team. You're building something that doesn't exist yet at a company growing 20% month over month. The programs you build will directly accelerate NRR, reduce CSM burden, and create a customer community around a product people genuinely love.You're building something that doesn't exist yet at a company growing 20% month over month. The programs you build will directly accelerate NRR, reduce CSM burden, and create a customer community around a product people genuinely love.

Requirements

4+ years in a CS Programs, Customer Education, Community, Champions or Lifecycle role at a fast growing company.
Experience building at least one of these motions from scratch, not just inheriting one.
Executive presence and the ability to hold a room with senior stakeholders
Strong content and communication instincts: you know how to make complex things simple and engaging.
High energy with the ability to juggle many projects and conversations at once
Founder mentality: comfortable operating before the playbook exists. Comfortable operating independently without a lot of structure.
A point of view on what great community and education looks like and the portfolio to back it up.

Responsibilities

Build scalable programs that reduce CSM lift and empower customers to self-serve through onboarding academies, playbooks, in-product education, webinars, and office hours—driving faster time to value and product adoption.
Build and grow customer communities that foster peer learning, advocacy, and virality through forums, Slack groups, user events, and customer-led content.
Identify and activate customer champions with exclusive access, recognition, and opportunities such as CABs, betas, events, case studies, and references to drive adoption and expansion.