Customer Success Program Manager
About The Position
The Customer Success Program Manager is accountable for the end-to-end success of assigned customer programs, operational services, and support engagements across a defined product and service scope. The role leads cross-functional and geographically dispersed teams from initiation through completion; establishes program goals aligned with customer objectives and Nokia strategy; manages scope, cost, schedule, quality, risk, opportunities, and contractual commitments; and ensures exceptional customer satisfaction, financial performance, health and safety, and operational delivery. The successful candidate acts as the customer’s trusted advisor and coordinates R&D, Product Line Management, Technical Support, Quality, Supply Chain, Logistics, Professional Services, Sales, and Account Management to achieve rapid issue resolution, proactive risk mitigation, and continuous improvement.
Requirements
- Experience in program management
- Experience in customer success
- Experience in operational services and support engagements
- Ability to lead cross-functional and geographically dispersed teams
- Ability to manage scope, cost, schedule, quality, risk, opportunities, and contractual commitments
- Ability to ensure customer satisfaction, financial performance, health and safety, and operational delivery
- Ability to act as a trusted advisor to customers
- Coordination skills across various departments (R&D, Product Line Management, Technical Support, Quality, Supply Chain, Logistics, Professional Services, Sales, and Account Management)
Responsibilities
- Accountable for the end-to-end success of assigned customer programs, operational services, and support engagements across a defined product and service scope.
- Lead cross-functional and geographically dispersed teams from initiation through completion.
- Establish program goals aligned with customer objectives and Nokia strategy.
- Manage scope, cost, schedule, quality, risk, opportunities, and contractual commitments.
- Ensure exceptional customer satisfaction, financial performance, health and safety, and operational delivery.
- Act as the customer’s trusted advisor.
- Coordinate R&D, Product Line Management, Technical Support, Quality, Supply Chain, Logistics, Professional Services, Sales, and Account Management to achieve rapid issue resolution, proactive risk mitigation, and continuous improvement.
Benefits
- Corporate Retirement Savings Plan
- Health and dental benefits
- Short-term disability, and long-term disability
- Life insurance, and AD&D – Company paid 2x base pay
- Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
- Paid time off for holidays and Vacation
- Employee Stock Purchase Plan
- Tuition Assistance Plan
- Adoption assistance
- Employee Assistance Program/Work Life Resource Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
