Customer Success Splunk Platform Area TAM
About The Position
As a Customer Success Platform Area TAM, you are passionate about customers and will fuel solutions to ensure every customer request makes the deepest impact possible for our customers and share the best-of-the-best with the team. You will be a Splunk expert and adept at understanding, adapting, and guiding our account teams and customers on how to best use our Platform. This is a remote role that can be performed anywhere in the United States. You will be aligned to a specific Area to strategically support the Customer Success Executive, Technical Success Engineer, Solution Engineer, Solution Architect motions. You will develop a strong partnership with Sales/Customer Success roles to assist Area aligned customers with Value Realization. Activities include, but not limited to: Onboarding & Enablement – deliver workshops, prescriptive guidance/assistance, achieve onboarding milestones. Proactively engaging Area aligned Technical Success Engineers to review and assess their account’s health situation, with an emphasis on accounts that have telemetry risk signals and/or 6 months from renewal date. Proactively engaging Customer Success Executives on adoption/use case-related work opportunity. Proactively engage Area aligned CS/SE Management to ensure priority focus alignment and address risk accounts/area themes.
Requirements
- Several years of experience administering and using Splunk Core (Enterprise/Cloud).
- Strong Splunk architecture, data onboarding, and Splunk Core product feature experience.
- Strong SPL (Search Processing Language) skills are essential.
- Solid experience in technical consulting or big-data analytics.
Nice To Haves
- Strong understanding of common enterprise applications.
- Statistical and analytical modeling skills are a plus.
- Proficiency with scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools.
- Hands-on experience with Splunk product implementation of focus and Splunk Cloud.
- Experience with cloud migration projects.
Responsibilities
- Be passionate about customers and deliver impactful solutions.
- Address organizations’ complex technical challenges, proactively identifying and resolving issues before they impact the customer.
- Be a self-motivated Splunk expert eager to learn and adapt in a dynamic environment.
- Guide account team members and customers on optimal use of the Splunk Platform.
- Provide recommendations for a customer’s overall technical health.
- Deliver strategic, case-based technical consulting (up to 90 days).
- Conduct research from various resources with the ability to consistently find answers to questions and solve complex technical problems.
- Gain agreement with account team members and customer decision-makers on the tangible value of proposed solutions.
- Deliver customer onboarding enablement-based workshops and achieve success milestones.
- Contribute to practice KPIs through process and collateral improvements, tool development, and implementation.
Benefits
- medical, dental and vision insurance
- a 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- grants of Cisco restricted stock units
- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
- 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt)
- flexible vacation time off program (exempt)
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- up to 80 hours of unused sick time carried forward from one calendar year to the next
- Additional paid time away may be requested to deal with critical or emergency issues for family members
- Optional 10 paid days per full calendar year to volunteer
- annual bonuses (non-sales roles)
- performance-based incentive pay (sales roles)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
