Customer Success Partner

Hi Rasmus•Nashville, TN

1d•$65,000 - $72,000•Remote

About The Position

Innovation 🧠 – We embrace creativity and seek better solutions. Integrity ⚖️ – Honesty and trust guide everything we do. Collaboration 🤝 – Together, we achieve more. Growth 🌱 – We’re committed to personal and professional development. Empathy ❤️ – We prioritize understanding and human connection. 📍 Location: Fully remote; US 💼 Reports to: Director of Customer Success ⏳ Job Type: Full-time 💰 Compensation: $65,000 to $72,000 annually You’re a curious, proactive communicator who thrives on helping others succeed. You love digging into tools, spotting opportunities for deeper engagement, and turning insights into action. Whether it’s training a new team, reconnecting with longtime users, or fine-tuning a resource, you bring energy, empathy, and clarity to every interaction. You care deeply about meaningful work and are excited to support families, clinicians, and teams in delivering high-quality, evidence-based care. You believe technology should empower people and you’re ready to help our users get the most out of every feature.

Requirements

Proven experience in the ABA field or a related industry such as Education, Speech Therapy, Occupational Therapy, or Physical Therapy.
Experience and proficiency with Hi Rasmus
Previous experience in a customer-facing role, such as customer success, software training, or implementation.
Experience training others on software or other technological tools.
Excellent verbal and written communication skills and strong interpersonal skills.
Strong problem-solving, troubleshooting, and analytical skills.
Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
Ability to work independently and collaboratively in a remote, virtual environment.
Thrives in a culture of feedback and continuous improvement.

Responsibilities

Support the long term success of clients on the platform, including the expansion of clients on the platform, the adoption of new features, and the adoption of additional paid features
Meet with customers for re-engagement, additional training and support, and new feature adoption as needed.
Help create and maintain resources for ongoing customer growth and engagement
Support with training and resources internally and externally on best practices, commonly under-utilized features, new features, etc.
Collaborate with Customer Support department on addressing underlying training issues tied to tickets and provide platform utilization trainings. Help answer escalated “clinical support needed” tickets only as needed
Support in onboarding and ongoing training for large and enterprise customers
Work with the CS Director and team on additional projects as needed to further the CS team’s goals and objectives

Benefits

100% covered health, dental, and vision premium for employee-only standard plan (Family can join too, with a variable cost)
Employer Sponsored Short-Term Disability Coverage
Employer Sponsored Life Insurance
Optional group benefits: AD&D, long-term disability
Participation in a 401k plan through Empower
Professional development opportunities
Room for growth within the company
Paid Time Off: 10 vacation days, 5 sick days, 7 paid holidays + 3 floating holidays for ultimate flexibility
All Parents/Caregivers: 6 weeks fully paid
Birthing Parents: Up to 14 weeks paid
Fully remote and flexible work environment—work from wherever feels right!
Opportunity to make a meaningful impact in the Autism healthcare space