Partner Customer Success Representative

ZK Technology LLC•Town "n" Country, FL

3d•Onsite

About The Position

ZKTeco WFM supports enterprise customers and software partners with workforce management time clocks, cloud-based device management software, and implementation services. We are a fast-growing company with a strong culture of execution, accountability, and customer service. The Account Manager (Partner Growth / Existing Accounts) is responsible for maintaining consistent engagement with existing customers and T&A/WFM software partners, ensuring account health and satisfaction, and identifying expansion opportunities. This role is also responsible for researching and identifying potential new partner prospects in the T&A/WFM industry and transferring qualified prospects to the Partner Manager for outreach and deal development. This position is designed for someone who enjoys structured follow-up, customer relationship management, and coordinated execution across internal teams, while also having the curiosity and discipline to research and map market opportunities. This is not an aggressive sales or cold calling role. Success is measured by consistency, organization, relationship strength, lead quality, and internal coordination. This is a 100% on-site role in our Tampa office.

Requirements

2–5 years' experience in account management, customer success, partner support, sales operations, or customer coordination in a B2B environment
Strong verbal and written communication skills (email, phone, meeting follow-up)
Strong organizational habits, task management, and follow-through discipline
Ability to manage multiple accounts and priorities without losing detail
Comfort with online research and structured prospect profiling
CRM familiarity and discipline (Zoho preferred but not required)

Responsibilities

Maintain regular touchpoints with existing customers and partners (monthly/quarterly cadence)
Track account health, action items, and renewal timelines
Identify expansion opportunities (devices, add-ons, upgrades, deployments, services)
Coordinate internally with Support, Implementation, and Operations
Research new T&A/WFM partner prospects online and build target lists
Transfer qualified leads and research notes to the Partner Manager
Maintain accurate CRM notes, activities, and reporting