Customer Success Partner/Order Processing

JB Cutting, Inc.•Mount Clemens, MI

just now•Onsite

About The Position

JB Cutting Inc. is a nationally preferred thermofoil door manufacturer in the home storage, kitchen, and bath industries. As a 2nd generation family-owned company our mission is to build an exceptional team that is committed to delivering the highest quality products and services to our customers. We strive to provide a structured, fast-paced, engaging, “all hands-on deck” environment where initiative is recognized, and hard work is rewarded. We are a growing company with great career opportunities. Join our team of dedicated and knowledgeable associates today! Applicants must submit their resume for consideration. Due to the volume of applications being received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and will become the property of JB Cutting. Position Summary: Our rapidly expanding team is hiring a full-time Customer Service Representative for our Mt. Clemens facility. This is a detail oriented, customer-faced position where focus is a must!

Requirements

Associates or Bachelors Degree preferred but not required.
Strong written and verbal communication skills, including professional phone etiquette.
Commitment to excellent customer service with a positive personality and “can do” attitude.
Strong analytical, problem-solving, and decision-making skills are necessary for specialized order entry and processing.
A self-starter who shows initiative and can work with minimal supervision.
The desire to work in a collaborative environment as a “team player”, who will embrace innovation and change.
Responsible individual, with an impeccable work ethic.
Detail-oriented individual who is highly organized, accountable, and innovative.
Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.) and basic product offerings.
Coachable attitude with a drive to learn new skill sets, set goals, take on additional responsibilities and/or develop internally career wise.
Ability to learn technical information provided during on-the-job training.
Microsoft Excel: 4 years (Preferred)
Google Docs: 4 years (Preferred)
Customer Service: 4 years (Preferred)
Data entry: 3 years (Required)

Nice To Haves

Experience using ERP manufacturing software, such as Global Shop Solutions.
Knowledge of building industry materials, such as melamine, laminates, and cabinetry components.

Responsibilities

Reviewing and processing incoming orders. (Leading to a minimum of 35 orders/quotes per day with a turnaround time of, at most, 2 hours from receipt of order)
Delivering excellent partner service through timely and accurate processing orders, exceptional communication with customers, and coordination with other departments to resolve inquiries.
Build and maintain partner loyalty by providing prompt and friendly service.
Establish and cultivate cooperative working relationships with new and existing customers.
Provide and assist with technical information to process orders accurately.
Work to get information needed to release orders to Production.
Support sales in a variety of administrative tasks as needed.
Present oneself as a positive role model to the company.
Participation in daily team meetings.
Perform tasks in accordance with company policies and procedures.