Customer Success Partner, Enterprise
About The Position
This role is a key member of the Enterprise Customer Success team, responsible for driving retention, satisfaction, and growth across high-value accounts. The Customer Success Partner will manage day-to-day relationships with enterprise clients, working closely with account managers to ensure adoption and effective use of products and services. The role requires proactive problem-solving, operational excellence, and data-driven decision-making to monitor account health, resolve escalations, and identify expansion opportunities. This position balances strategic outreach with hands-on account support, ensuring clients achieve their goals while fostering long-term partnerships. It is ideal for someone motivated by customer impact, collaboration, and working in a dynamic, fast-growing environment. Remote work is supported, with opportunities to influence enterprise-level client success strategies.
Requirements
- Bachelorâs degree in Business Administration, Marketing, or a related field
- 1â2 years of experience in account management, customer success, or client-facing roles, preferably B2B
- Strong verbal and written communication skills for clear client and team interactions
- Proven ability to build rapport and trust with clients at multiple organizational levels
- Detail-oriented, highly organized, and capable of managing multiple priorities in a fast-paced environment
- Comfortable learning and navigating new software platforms and digital tools
- Proactive problem-solving mindset with a customer-centric approach
- Team-oriented, collaborative, and adaptable
Responsibilities
- Own the day-to-day relationship management of enterprise and strategic client accounts
- Serve as the primary point of contact for clinical and non-clinical stakeholders
- Monitor account health and proactively address declining engagement or order volume
- Resolve escalations and root causes to ensure customer satisfaction and retention
- Support product adoption and utilization across all services and solutions
- Track key account metrics, prepare reports, and provide insights to inform account strategies
- Identify and execute expansion opportunities, including cross-sell and upsell initiatives
- Gather client feedback and relay actionable insights to internal teams for continuous improvement
Benefits
- Competitive salary and benefits package, regionally adjusted
- Remote work flexibility across the United States
- Opportunities for professional development and career growth
- Collaborative and innovative team environment
- Chance to make a measurable impact on enterprise client success
- Comprehensive wellness support, including healthcare, dental, mental health resources, parental planning, and paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
11-50 employees
