Customer Success Partner (US, Remote)

Eleos Health

1d•$125,000 - $140,000•Remote

About The Position

Eleos Health is seeking a Customer Success Partner to lead relationships and drive outcomes across Eleos’s largest enterprise customers. This role is responsible for ensuring customers achieve measurable value, strong adoption, and long-term partnership results. Reporting to the Manager, Customer Success, you will serve as a strategic advisor who helps customers realize the full impact of Eleos. You will guide value delivery, surface insights, coordinate cross-functional work, and align customer goals to product capabilities.

Requirements

4 to 7 years of experience in Customer Success, Account Management, or Consulting within SaaS or healthcare technology
Proven success managing 10+ strategic or enterprise accounts at a time
Strong ability to communicate customer value using data and outcomes
Strong experience in increasing product utilization across accounts
Skilled in executive engagement, success planning, and facilitating high-impact business reviews
Experience with customer success platforms such as Salesforce, Gainsight, or ChurnZero
Strong analytical, organizational, and communication skills
Collaborative and comfortable working across multidisciplinary teams
Bachelor’s degree required
Ability to travel 30% for customer visits

Nice To Haves

certification in Customer Success or advanced business training preferred

Responsibilities

Manage a portfolio of Eleos’s largest enterprise customers, serving as their primary post-live strategic partner
Build relationships with customer leadership and operational teams, aligning Eleos to their goals and success criteria
Lead quarterly business reviews focused on outcomes, adoption insights, and value realization
Partner with Account Management to support renewals and expansions, targeting strong retention and growth
Monitor customer health, adoption patterns, and operational usage to proactively identify risks and opportunities
Collaborate with internal teams including Product, CS Ops, Support, and Implementation to resolve issues and deliver improvements
Translate customer insights into recommendations that influence Eleos’s roadmap and product strategy
Develop and share success stories that demonstrate clinical, operational, and organizational impact
Serve as a key voice of the customer, ensuring feedback informs internal planning and decision making