Customer Success Partner (HealthCare Vertical)

First Advantage Global operating Centre • US_Georgia Virtual, GA

4d • $75,000 - $90,000 • Remote

About The Position

First Advantage is seeking a Customer Success Partner for their Strategic Account Management Team. This is a consultative sales and Enterprise level account management position focused on growing revenue within a small number of named strategic accounts. The role involves developing and maintaining strategic account plans, defining resource deployment to drive penetration of First Advantage solutions, and maintaining existing revenue streams. The Customer Success Partner will also coordinate with clients, operations management, and technology teams to ensure service levels are met. This is a 100% remote role within the United States, with occasional light travel required.

Requirements

• Bachelor's Degree, or equivalent work experience.
• 3+ years proven experience and track record in professional account management or sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience.
• Proficiency with MS Office applications including Word, PowerPoint, and Excel.
• Strong oral and written communication, and interpersonal skills.
• Outstanding multi-tasking and time-management abilities.
• Excellent organizational, analytical, problem analysis and problem-solving skills.
• Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity.

Responsibilities

• Develop clear and thorough sales account plans detailing customer information, industries, and RISK history.
• Track revenue trends, sales opportunities, and analyze competitive threats.
• Meet or exceed monthly and annual revenue objectives within a defined list of named accounts.
• Identify additional products or solutions First Advantage can provide.
• Identify required cross-functional resources needed to maximize revenue opportunities and penetrate the market with FA products and solutions.
• Effectively articulate First Advantage benefits, pricing, administrative procedures, and organizational advantages to customers.
• Maintain a current understanding of First Advantage competitor offerings (price, product, service, or solution).
• Prepare and deliver quarterly and annual client business reviews.
• Document and manage all action/project plans for the assigned client base.
• Analyze trends and make recommendations on potential changes to customer programs.
• Intervene as required to ensure customer satisfaction.
• Provide solutions to business problems by analyzing root causes and bringing resolution.
• Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs, including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices.
• Constantly seek, share, and implement best practices.
• Establish and maintain excellent customer relationships at all levels to provide superior service and solutions.
• Manage customers with clear communication and needs analysis.
• Provide internal leadership in a heavily matrixed environment managing several cross-functional resources.
• Partner with internal account team to review program performance.
• Manage customer contractual documentation, including MSAs, Schedule As, Statements of Work, SLAs, and SOPs.
• Manage contract renewals and proposal responses to RFPs.
• Develop and deliver unsolicited renewal proposals with clearly articulated value propositions.
• Manage monitoring and reporting programs for customers.
• Perform other duties as assigned.

Benefits

• Ability to work remotely with occasional business travel.
• Medical, Vision, Dental, and supplementary benefit plans
• 401k with an employer match
• Employee Stock Purchase Plan (ESPP)
• Competitive and flexible Paid Time Off (PTO)
• 9 paid company holidays
• Access to tech and growth opportunities
• Leaders who want you to succeed
• Professional development opportunities, such as our award-winning SOAR program
• Generous Paid Time Off Program
• Volunteer Time Off (VTO) Policy to encourage involvement in philanthropic activities
• Competitive benefits (medical, dental, etc.)
• Global Employee Assistance Program (EAP) available to all team members
• Opportunities to connect with colleagues across six Employee Impact Groups and participate in Employee Experience events throughout the year

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree