Customer Success Partner, Retail, Hospitality & Entertainment Vertical (US Remote)

First Advantage•Atlanta, GA

1d•Remote

About The Position

First Advantage is a leading provider of mission-critical background screening solutions to Fortune 100 and Global 500 brands. They are undergoing a technology transformation and seeking experts to drive development and deployment of scalable solutions. This role is a consultative sales and Enterprise level account management position focused on growing revenue within strategic accounts in the Retail, Hospitality & Entertainment Vertical. The position is 100% remote within the United States.

Requirements

Bachelor's Degree, or equivalent work experience.
3+ years proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience.
Proficiency with MS Office applications including Word, PowerPoint, and Excel.
Strong oral and written communication, and interpersonal skills.
Outstanding multi-tasking and time-management abilities.
Excellent organizational, analytical, problem analysis and problem-solving skills.
Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity.

Nice To Haves

2 years of virtual work experience
Work experience in professional account management and sales environment is desirable
Ability to work 40-50 hour work week with additional hours as customers, situations and projects require.
Located in Eastern or Central time zones

Responsibilities

Develop clear and thorough sales account plans detailing customer information, industries, and RISK history.
Track revenue trends, sales opportunities, and analyze competitive threats.
Meet or exceed monthly and annual revenue objectives within a defined list of named accounts.
Identify additional products or solutions FA can provide.
Identify required cross-functional resources to maximize revenue opportunities and penetrate the market with FA products and solutions.
Clearly demonstrate understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate benefits and answer client questions.
Maintain a current understanding of First Advantage competitor's offerings.
Prepare and deliver quarterly and annual client business reviews.
Document and manage all action/project plans for the assigned client base.
Analyze trends and make recommendations on potential changes to customer programs.
Intervene as required to ensure customer satisfaction and provide solutions to business problems by analyzing root causes and bringing resolution.
Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs.
Constantly seek, share, and implement best practices.
Establish and maintain excellent customer relationships at all levels to provide superior service and solutions.
Manage customers with clear communication and needs analysis.
Provide internal leadership in a heavily matrixed environment managing several cross-functional resources.
Partner with internal account team to review program performance.
Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs.
Manage contract renewals and proposal responses to RFPs.
Develop and deliver unsolicited renewal proposals with clearly articulated value propositions.
Manage monitoring and reporting programs for customers.
Perform other duties as assigned.