Customer Success Partner I
About The Position
In this dynamic, fast-paced role, you'll be empowered to make a meaningful impact by supporting a growing customer base while collaborating with multiple departments to keep operations running smoothly. The ideal candidate is a proactive problem-solver with strong communication skills, a customer-first mindset, and the ability to successfully balance service-related responsibilities with a variety of operational tasks. If you thrive in a team-oriented environment and enjoy making a difference every day, this is an exciting opportunity to grow your career while helping deliver an exceptional customer experience.
Requirements
- High School Diploma or equivalent
- 1-2 years of related Customer Service experience
- Proficient in Microsoft products
- Ability to speak clearly and professionally over the phone
- Ability to perform multiple functions simultaneously
- Ability to quickly adapt to new systems and programs
- Strong attention to detail and ability to troubleshoot and find resolution
- Ability to leverage resources and think creatively to resolve customer issues
- Proficient using a computer and able to accurately type 40 wpm
Nice To Haves
- College degree
- Customer Service experience in a manufacturing environment
- Experience working in a fast-paced, dynamic environment
- Experience working in a team-centric, pool concept environment
Responsibilities
- Verify the accuracy of customer purchase orders
- Enter customer orders and understand all aspects of the order process and workflow
- Reconcile and verify customer payments for open orders
- Serve as a key liaison between departments to ensure customer issues are communicated and escalated appropriately
- Maintain customer database accuracy with the assistance of the Customer Service Coordinator
- Process incoming customer inquiries and triage appropriately within the organization
- Handle customer correspondence via phone and email and work with customers to resolve customer questions and concerns
Benefits
- Competitive salary and total rewards package
- Health Insurance: Traditional OR High Deductible plan
- Flexible Spending Accounts
- Health Savings Account (including employer contributions)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid caregiver leave
- At least 3 weeks of PTO + Wellness + Holiday Pay + Volunteer Hours
- 401k with company match and immediate vest
- Employee Stock Purchase Program at a discounted rate
- Matching grants through Protolabs foundation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
