Customer Success Operations
About The Position
As a member of our Customer Success Operations team, you will be a primary stakeholder for our enterprise resource planning (ERP) system. Your focus will be on entering new sales orders into the ERP and updating them throughout their life cycle. Your work ensures that our customers receive accurate order confirmations, the correct products, and that our internal teams have the accurate, timely data they need to perform their job functions. Attention to detail and organizational skills are paramount in this role. You will also be responsible for answering general customer service phone calls and directing callers to the appropriate parties to resolve their issues. This position is one of Maddox’s oldest commercial positions, with a proven playbook and a strong team, but we are growing rapidly, so adaptability is critical in this role.
Requirements
- Technically savvy with modern platforms (Google Suites, etc).
- Keen attention to detail and ability to perform recurring tasks accurately and precisely, particularly regarding data entry.
- Autonomous and capable of managing your own time and workflows.
- Comfortable with phone communication and able to think quickly on your feet during conversations.
- Capable of balancing multiple tasks without becoming overwhelmed.
- Willingness to welcome constructive feedback to help you develop in your role.
- Teachable attitude.
Nice To Haves
- Experience with ERP systems is great, but not required.
Responsibilities
- Entering new sales orders into the ERP system.
- Updating sales orders throughout their lifecycle.
- Ensuring customers receive accurate order confirmations and correct products.
- Providing accurate and timely data to internal teams.
- Answering general customer service phone calls.
- Directing callers to the appropriate parties to resolve their issues.
Benefits
- 3 Weeks Paid Time Off (PTO) (and an additional week for managers, and an additional week after 5 years).
- Health & Wellness: Can be taken as traditional insurance, or as cash in lieu of benefits. Benefit amounts vary based on age, family status, and eligibility, but as an example, in most circumstances, an employee with a spouse and 3 kids, would be eligible for $19,200 / year or more.
- Paid paternity/maternity leave
- 401k with 100% match up to 8% of wages.
- Paid holidays, marriage and family gifts to celebrate significant life events, and other reimbursements and voluntary benefits and coverages (such as Vision, Dental, Short Term Disability, Additional Life Insurance, Accident, etc), as eligible.
- Comprehensive full-time benefits package averaging $20,000+ per year (amount varies based on age, family size, and eligibility)
- Vision, dental, disability, life insurance, and other voluntary benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
