Customer Success Operations

Endex•Los Angeles, CA

2d•Onsite

About The Position

Endex is seeking someone to give its customer success team a reliable view of accounts and a repeatable way to act on that information. In this role, you will build the systems, reporting, and workflows that support customer onboarding, adoption, and retention. You will partner with Customer Success Managers on process while they own customer relationships. The position is based primarily in New York City, with other listed locations in Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, and Los Angeles. The role requires five days in person.

Requirements

Experience improving customer success or other customer-facing processes.
Ability to distinguish useful account signals from misleading scores.
Ability to build workflows and troubleshoot data issues.
Ability to create practical processes that busy Customer Success Managers can use.
Operational and analytical fluency, including defining useful metrics, investigating data quality, and turning customer-process problems into working changes.

Nice To Haves

Experience with customer success platforms.
SQL or reporting skills.
Experience with CRM or customer success platforms, lifecycle reporting, and workflow automation.

Responsibilities

Maintain customer lifecycle stages, onboarding handoffs, account segmentation, and clear ownership across the customer team.
Combine usage and relationship data into practical dashboards, review cadences, and alerts that lead to action.
Keep account health signals understandable and tied to action.
Build repeatable workflows for onboarding milestones, adoption follow-up, business reviews, and renewal-risk escalation.
Report onboarding progress, adoption, and retention consistently.