Customer Success Operations Manager

Varonis Home • Austin, TX

2d

About The Position

Varonis is seeking a Customer Success Operations Manager to orchestrate the customer journey, identify customer needs, and drive value realization. The role supports the efficiency and effectiveness of customer success initiatives and works closely with regional leadership and cross-functional teams to develop and implement strategies that enhance customer satisfaction and loyalty. Analytical skills, technical proficiency, and process optimization are important to ensuring customer success operations are data-driven and aligned with business objectives.

The position requires familiarity with customer success systems and tools, customer journey mapping, experience optimization, performance tracking, and reporting. The manager will also develop training materials and provide ongoing education to customer success teams. The posting specifies CST as the required time zone, with EST also considered, and includes the hashtag #LIRemote.

Requirements

• Proven experience in customer success, operations management, or a similar role.
• Extensive experience in customer success operations or a related leadership role.
• Familiarity with customer success systems and tools.
• Strong understanding of customer journey mapping and experience optimization.
• Ability to analyze data and make data-driven decisions.
• Experience with performance tracking and reporting tools.
• Excellent verbal and written communication skills.
• Strong interpersonal skills to build relationships and foster collaboration.
• Strong leadership and team management skills.
• Proven track record of driving customer success and satisfaction.
• Strong problem-solving skills and ability to develop effective solutions.
• Project management skills, including managing multiple projects and setting priorities.
• Ability to streamline processes and implement improvements.
• CST time zone required; EST may also be considered.
• Bachelor’s or Master’s degree in Business Administration, Marketing, Management, or a related field.

Responsibilities

• Develop and implement standard methodologies for customer success operations.
• Set and track goals, KPIs, and metrics to measure success.
• Collect, analyze, and interpret customer data, using insights to inform strategies, predict trends, improve retention, and identify growth opportunities.
• Collaborate with sales, account managers, and Technical Account Managers to create account plans that deliver meaningful outcomes and align with business objectives.
• Implement and maintain a customer feedback loop, analyze feedback, and use it to improve services and customer experience.
• Create training materials and provide ongoing education to customer success teams on best practices and tools.
• Lead and optimize customer success initiatives to drive customer satisfaction and business growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager