Customer Success Operations Manager, DX
Atlassian•West Valley City, UT
•$124,200 - $195,050•Hybrid
About The Position
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
Requirements
- Experience partnering with leadership to design playbooks and actionable plans
- Deep understanding of customer success metrics, including gross and net retention
- Self-sufficient and comfortable driving results with little direction
- Strong excel proficiency
- Proactive, self-directed and results-oriented
- Bachelor’s degree, or equivalent, a must
Nice To Haves
- Experience with Salesforce and Gainsight preferred
Responsibilities
- Partner with CS leadership to translate strategy into actionable operational workflows
- Manage the end-to-end lifecycle of internal operational projects, from discovery to implementation
- Design and implement scalable coverage models that align team resources with customer needs as the business expands.
- Oversee the evolution of our post-sales infrastructure to support a growing organization of 100+ team members
- Lead strategic data and systems migrations to ensure long-term technical stability and a seamless transition for the team
- Establish and monitor key performance metrics, program health scores, and time to onboard across all DX products
- Drive high-precision gross and net retention forecasting to ensure accurate revenue predictability
- Develop sophisticated metrics, reporting, and dashboards for post-sales managers to provide real-time visibility into team performance
- Identify opportunities to automate manual processes, reducing administrative burden and allowing the team to focus on high-value customer interactions
- Optimize the sales-to-post-sales handoff to ensure consistent follow-up and a friction-less customer experience
- Identify and resolve operational bottlenecks proactively to maximize overall team productivity and efficiency
Benefits
- health and wellbeing resources
- paid volunteer days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
