Customer Success & Operations Coordinator

Kommissary•New York, NY

13h•$20 - $21•Onsite

About The Position

We’re looking for a highly organized, solutions-oriented Customer Success & Operations Coordinator to take on a role that blends client-facing service, logistics coordination, and process improvement. If you're someone who thrives in fast-paced environments, feels a deep sense of ownership, and wants to be part of building better systems as we grow — we want to hear from you. The Customer Support & Operations Coordinator supports daily operations for meal delivery programs. This role is responsible for client communication, data accuracy, NO ANSWER (NOA) case tracking, and timely completion of daily and weekly operational reports. The position plays a critical role in maintaining service continuity, data integrity, and cross-team communication.T his role is perfect for someone who enjoys variety, cares about doing things right, and wants to help build smarter, more efficient systems — especially in a business that’s scaling fast.

Requirements

A strong sense of ownership and pride in seeing things through.
Familiarity with Onfleet or similar delivery management platforms.
Experience working with multiple external partners or contractors.
Attention to detail, especially when it comes to products, deadlines, and customer requests.
A self-starter with a bias for action — you don’t wait to be told what to do.
Excellent communication skills — clear, respectful, and proactive.
Proficiency in Google Sheets or Microsoft Excel (filters, formulas, pivots — or eagerness to learn fast).
Ability to work under pressure, adapt quickly, and thrive in an environment where things change daily.
A team player who genuinely wants to help build better systems and take the company to the next level.
Bachelor’s Degree in related field required.
You must be willing to work out of our Bronx, NY facility as needed.

Nice To Haves

2-4 years experience with e-commerce operations, logistics, customer support, or order fulfillment is a big plus.

Responsibilities

Serve as the primary contact for customers, responding to requests about delivery schedules, missing items, special orders, and more — always with professionalism and follow-through.
Coordinate closely with clients and internal teams to ensure timely and accurate fulfillment.
Work directly with the warehouse and logistics team to manage daily routing, prioritize orders, and maintain operational flow.
Monitor inventory levels, expiration dates, and product accuracy.
Use tools like Google Sheets and Excel to manage data, track tasks, and build simple tools and trackers when needed.
Maintain a sense of urgency and speed when handling time-sensitive issues, and see tasks through to completion — no loose ends.
Be a communication bridge across departments — from fulfillment and warehouse to sales and finance.
Jump in where needed — we’re growing, and your flexibility and initiative are invaluable.
Monitor and respond to inbound emails from clients, and internal teams
Handle inbound phone calls related to meal delivery, NO ANSWER (NOA) cases, and client inquiries
Communicate client updates, issues, and changes clearly to internal operations teams
Maintain professional and accurate documentation of all client interactions
Review delivery activity in Onfleet and update internal trackers accordingly
Enter and maintain accurate client records in the NOA Tracker and Daily Sheet
Track NO ANSWER (NOA) cases and ensure appropriate documentation and follow-up
Ensure daily client status and delivery notes are complete and accurate
Prepare and submit: Client End of Day (EOD) Reports Client End of Week (EOW) Reports Individual EOD Work Reports
Update the Daily Sheet based on the Customer Support Tracker
Monitor route and operational changes throughout the day
Notify internal teams of confirmed changes within required timeframes
Assist with preparation of Brainer documents for upcoming service days
Support coordination among drivers, customer support, and operations teams