Practice Success Operations Coordinator

Guidehealth • Atlanta, GA

4d • Remote

About The Position

The Practice Success Operations Coordinator plays a pivotal role in driving operational consistency, performance management, and implementation excellence across GuideHealth’s growing network of independent physician practices. This position provides advanced operational, analytical, and project coordination support to the Director of Practice Success and Practice Success Managers. It is a highly cross‑functional and practice‑facing role that blends workflow ownership, data management, communication support, and execution oversight. You will serve as a trusted operations partner—ensuring our practice success initiatives are meticulously organized, data‑informed, and delivered with precision.

Requirements

• Bachelor’s degree preferred (or equivalent experience).
• 4–7 years of experience in healthcare operations, project management, practice support, value‑based care, HEDIS Quality, or related performance management roles.
• Advanced proficiency in Microsoft Excel, PowerPoint, and Outlook.
• Experience managing calendars, meetings, and complex workflows.
• Comfortable working with CRMs, reporting tools, and collaboration platforms.
• Experience with SharePoint or similar document management systems.
• Strong analytical capabilities and data organization skills.
• Exceptional organizational and execution skills.
• Strong professional presence in externally facing situations.
• Ability to manage competing priorities in a fast-paced environment.
• Strong written and verbal communication skills, including executive-ready materials.
• Proactive problem-solver with consistent follow‑through.
• Ability to work independently while partnering closely with leadership.
• High discretion with sensitive clinical, financial, and performance data.

Nice To Haves

• Experience supporting physician practices or working within value‑based care organizations strongly preferred.

Responsibilities

• Support the operationalization of practice implementation and performance management strategies.
• Assist with the ongoing monitoring of key performance indicators across value‑based care programs (HEDIS Quality, total cost of care, clinical outcomes, utilization, and engagement).
• Maintain, produce, and validate monthly practice scorecards and dashboards.
• Identify trends, performance gaps, and operational risks; escalate insights to leadership.
• Support preparation for quarterly business reviews (QBRs), performance reviews, and leadership updates.
• Coordinate and execute Practice Success governance and pillar meetings.
• Manage complex scheduling needs across leadership, internal teams, and practice partners.
• Prepare agendas, compile pre-read materials, and track follow-up actions.
• Document discussions, decisions, and next steps to ensure accountability.
• Maintain accurate and timely data across CRM platforms, SharePoint, and performance tracking systems.
• Compile and validate data inputs for practice reporting and internal dashboards.
• Produce recurring and ad hoc reports to support implementation, performance monitoring, and decision‑making.
• Ensure data integrity and consistency across documents, systems, and dashboards.
• Serve as an operational point of contact for routine practice communications.
• Coordinate distribution of newsletters, updates, surveys, and educational materials.
• Track documentation, responses, and outstanding practice deliverables.
• Triage and route practice inquiries to appropriate internal teams.
• Track onboarding milestones, timelines, and deliverables for new practice partners.
• Maintain project plans and dashboards supporting implementation and ongoing success initiatives.
• Assist in developing SOPs, workflows, and practice success playbooks.
• Contribute to process improvement efforts to enhance service delivery and operational efficiency.
• Support cross‑functional initiatives related to value‑based care implementation, engagement, and performance optimization.
• Provide analytical and operational support for pilots, new programs, and evolving practice success models.

Benefits

• Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs.
• Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered.
• Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution.
• Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected.
• Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times.
• Take Time for Yourself: We offer paid time off plans helping you achieve work-life balance and meet your personal goals.
• Support Your New Family: Welcoming a new family member takes time and commitment. Guidehealth offers paid parental leave to give you the time you need.
• Learn and Grow: Your professional growth is important to us. Guidehealth offers various resources dedicated to your learning and development to advance your career with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level