Customer Success Coordinator
About The Position
What You’ll Do Keep the conversation alive: Lead and moderate discussions inside our private Facebook groups — keeping things on track, positive, and in line with company standards. Run the show: Support live Zoom sessions like a pro — manage chats, track questions, and swoop in to fix tech hiccups before anyone even notices. Team up for impact: Partner with Senior Coordinators and Experience Managers to launch new engagement ideas that keep our community thriving. Travel for a few days 3 to 4 times a year. Keep things organized: Manage member records, access permissions, and updates with accuracy and care. Be the guide: Help members navigate our programs and resources, pointing them toward the right opportunities at the right time. Collaborate creatively: Work with Brand Directors and other departments to make sure every project and campaign feels smooth, seamless, and aligned. Listen and elevate: Keep a pulse on community feedback and share insights that help us level up the member experience. Protect the vibe: Make sure every interaction reflects our company values — respectful, uplifting, and professional. Handle the details: Stay on top of the behind-the-scenes tasks like documentation, reporting, and tracking communications. Jump in where needed: Support the team in whatever ways help our members shine. What You Bring 2+ years of experience in community management, customer success, or member engagement. A knack for keeping online spaces positive, productive, and fun. Strong time management and organization — you can juggle multiple priorities with ease. Stellar communication skills — both written and spoken — able to communicate effectively with all types of individuals, from new members to high level speakers and consultants. Tech-savvy across Facebook, Zoom, Kajabi (or similar platforms). A creative problem-solver who loves helping people. Bonus points for experience in Real Estate, Education, or Member/Student Services. Bachelor’s degree or equivalent experience preferred — but passion and people skills go a long way!
Requirements
- 2+ years of experience in community management, customer success, or member engagement.
- A knack for keeping online spaces positive, productive, and fun.
- Strong time management and organization
- Stellar communication skills
- Tech-savvy across Facebook, Zoom, Kajabi (or similar platforms).
- A creative problem-solver who loves helping people.
Nice To Haves
- Bonus points for experience in Real Estate, Education, or Member/Student Services.
- Bachelor’s degree or equivalent experience preferred
Responsibilities
- Lead and moderate discussions inside our private Facebook groups
- Support live Zoom sessions
- Partner with Senior Coordinators and Experience Managers to launch new engagement ideas
- Travel for a few days 3 to 4 times a year
- Manage member records, access permissions, and updates
- Help members navigate our programs and resources
- Work with Brand Directors and other departments to make sure every project and campaign feels smooth, seamless, and aligned
- Keep a pulse on community feedback and share insights
- Make sure every interaction reflects our company values
- Stay on top of the behind-the-scenes tasks like documentation, reporting, and tracking communications
- Support the team in whatever ways help our members shine
Benefits
- Paid Time Off and Holidays Off
- Health Package - Medical, Dental and Vision
- Optional 24/7 tele-health support, short & long term disability and life insurance
- 401(k) with company match at 4%
- Maternity and paternity leave
- Free enrollment in our online courses
- Servant leadership team with open door policy
- Continued development and internal growth opportunities
- Positive culture that values hard work and relationships
- National and international volunteer opportunities
- Frequent company events!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
