Customer Success Coordinator

Healthix • New York, NY

26m • $25 - $30 • Hybrid

About The Position

The Customer Success Coordinator is responsible for assisting the Customer Success team in outreach and engagement of existing Healthix customers to assist in organizational goals.

Requirements

• Bachelor’s Degree is required
• Minimum of two+ (2+) years of related experience, preferably in the health care industry
• Extremely organized with high attention to detail
• Competence in developing strong relationship skills with high emphasis on delivering value and service
• Comfortable presenting to small to medium sized audiences
• Team player, results oriented, flexible and resourceful
• Knowledge of MS Office 365 including Word, Excel, PowerPoint, and Salesforce CRM

Responsibilities

• Actively outreach participants to support Statewide Common Participation Agreement (SCPA) goals
• Work collaboratively with the Customer Sucess Management team and other key departments within Healthix to meet organizational goals
• Manage relevant information and document all outreach activities in our Client Relationship Management Salesforce database
• Produce and/or contribute to reporting assignments as they are defined by Healthix funders (New York eHealth Collaborative and NY State Dept. of Health)
• Assist with other department duties as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level