Customer Success Officer (English/French fluency)

Rainforest Alliance • Amsterdam, NY

12d • €40,777 - €50,971 • Hybrid

About The Position

The Customer Success Officer supports the Rainforest Alliance's business partners along the global supply chain. This includes manufacturers, packers, traders, retailers, and farmers. The officer gives advice to assure compliance with the standards, policies, and requirements of our programs. These programs include traceability, claims, and supply chain requirements. You will use best practice Customer Success processes to improve customer experiences, meet team goals and grow the mission impact of the organization. Relationship management and customer satisfaction are guiding principles in this work.

Requirements

• Bachelor's degree
• Minimum 1-2 years of relevant experience, such as customer service, sales, marketing or communications
• English and French proficiency is essential
• Ability to travel up to 10% per year, including internationally

Responsibilities

• Promptly respond to inquiries and provide information to companies on the implementation of certification, traceability and claims requirements by email, phone calls and live chats in multiple languages
• Review and approve claims requests for certified products and promotional materials
• Provide training as needed – via phone calls, webinars, and occasionally in person – to company partners and internal colleagues on our requirements and systems
• Collaborate internally with other teams such as Technology, Assurance, Product Development, Corporate Engagement & Partnership and Marketing & Communications to provide outstanding support to companies
• Share inputs and feedback for customer success processes, reporting etc. as appropriate internally to support continuous improvement activities
• Other duties and projects as assigned

Benefits

• Be a part of a global organization with an impactful mission and a collaborative, respectful, and accountable culture.
• Enjoy opportunities for professional growth and career development.
• Benefit from remote working flexibility and flexible hybrid working environment.
• Competitive compensation package and benefits.
• A favourable time‑off policy.
• Prioritize your wellbeing. We have numerous ways to promote work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level