Customer Success Manager
About The Position
CompanyCam is a simple-to-use photo documentation and productivity app for contractors of all commercial and home services industries. It facilitates unparalleled communication and accountability across a contractor’s entire business. The Customer Success Manager will play a critical role in helping customers get long-term value from CompanyCam. This role involves acting as a trusted partner to a portfolio of customers, guiding them through adoption, renewal, and growth. Through proactive outreach and meaningful conversations, the Customer Success Manager will help customers solve real problems while ensuring they fully understand how CompanyCam supports their business goals. This role is essential to reducing churn, increasing engagement, and driving expansion across the customer base. The position requires close collaboration with Sales, Marketing, and Product teams to ensure customers feel supported at every stage of their journey. Candidates must permanently and currently reside in Lincoln, Nebraska or the surrounding metro area.
Requirements
- Experience in a customer-facing role, ideally within a SaaS environment
- Strong written and verbal communication skills with the ability to lead quality customer conversations
- Proven ability to work independently while managing a book of business
- A high level of empathy and a customer-first mindset balanced with business goals
- Strong problem-solving and strategic thinking skills
- Ability to identify trends and opportunities through customer usage and feedback
- A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
- A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.
Nice To Haves
- Bachelor’s degree in Business Administration or Communications
Responsibilities
- Proactively engage with customers to monitor account health and drive successful adoption
- Educate and train customers on CompanyCam features, best practices, and new product updates
- Identify at-risk accounts and execute thoughtful retention strategies to reduce churn and downgrades
- Manage renewals by guiding customers through contract continuation and addressing concerns
- Partner with Account Managers to identify and qualify growth opportunities such as add-ons or expanded usage
- Advocate for customer needs internally while aligning with CompanyCam’s business goals
- Develop and contribute to training resources that improve customer education and product usage
Benefits
- Salaried position
- Meaningful equity
- Other benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
