Customer Success Manager (CPA) - Accounting

Renterra•Chicago, IL

6d•Hybrid

About The Position

Renterra is a Series A–backed SaaS company modernizing the $100B+ equipment rental industry. We’re building the operating system for rental businesses, and accounting is a critical part of that equation and our offering. This role sits at the intersection of customers, sales, and product, helping ensure our customers’ accounting workflows are set up correctly and that our product continues to make sense from a real-world accounting perspective.

Requirements

Active CPA required
Bachelor’s degree in Accounting (or related field)
Deep experience with QuickBooks Online and Desktop
Strong understanding of SMB accounting workflows (e.g. year-end)
Comfortable working directly with customers and explaining accounting concepts clearly
Must be Chicago-based and work in-office in a hybrid capacity

Nice To Haves

Experience with rental, construction, or asset-heavy businesses is a plus

Responsibilities

Lead accounting-focused onboarding and ongoing support for Renterra customers
Answer complex accounting questions related to QuickBooks Online, Desktop, and other accounting softwares
Support accounting-related tickets, emails, and customer meetings
Join high-impact sales calls with prospects, bookkeepers, and accountants
Advise on best practices for rental-industry accounting workflows
Partner with product and engineering to review and shape accounting-related features