Customer Success Manager

Salary.com • Waltham, MA

8d • Hybrid

About The Position

As a Salary.com Customer Success Manager, you will be responsible for building strong relationships with your accounts, driving revenue expansion, ensuring client retention and providing exceptional customer service. Based at our Waltham, MA headquarters, this position is eligible for a hybrid work arrangement.

Requirements

• Bachelor's Degree
• Minimum of 2 years' customer-facing experience supporting HCM products
• Excellent communication and interpersonal skills
• Ability to build relationships and rapport; customer focused
• Proactive; strong problem solver
• Data fluent and analytical
• Solid business acumen; aligning product to client KPIs
• Highly organized; ability to manage multiple projects and priorities
• Skilled in negotiation and objection handling
• Exceptional cross-functional coordination; ability to work collaboratively across departments

Responsibilities

• Serve as the primary point of contact for assigned clients, build trust and long-term rapport
• Capture client feedback and resolve issues in a timely and professional manner; collaborate and coordinate with internal teams to resolve concerns
• Proactively check-in with accounts to ensure usage and adoption, as well as identify at risk accounts
• Identify and close opportunities to expand the Salary.com footprint
• Ensure clients are well versed in the Salary.com offerings and new/future product enhancements
• Run periodic business reviews to showcase delivered value and align on client goals
• Work collaboratively with peers to share best practices and strengthen our overall success strategy
• Cultivate references, case studies, and referrals from happy customers
• Provide product feedback and feature requests back to Product Management

Benefits

• 11 paid holidays
• generous paid vacation time
• Free lunch, snacks, and drinks
• Cell phone reimbursement
• Robust benefit plan including medical, dental, vision, life, disability coverage
• 401K with 6% Company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level