Customer Success Manager

Level Data LLC•Boston, MA

6d•$70,000 - $80,000•Remote

About The Position

Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational success? If so, Level Data invites you to join our team as a Customer Success Manager. We're on a mission to empower educators with trustworthy data, allowing educational leaders to focus on what truly matters: their learners. About Us: At Level Data, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed choices. We're committed to quality, trust, and collaboration, and we're looking for a like-minded individual to join our dynamic team. The Company is supported by a fully remote workforce. Role Overview: As a Customer Success Manager, you'll own the post-sale relationship for a portfolio of K-12 district and state-agency accounts — driving retention, expansion, and measurable data outcomes that make educators' jobs easier.

Requirements

3-5+ years of experience in Customer Success managing enterprise customers and senior stakeholders in a SaaS environment.
Proven track record of achieving GRR and NRR targets.
Strong verbal and written communication skills, including presentation ability for executive audiences through EBRs and board level communication.
Strong understanding of customer success motions including value focused account planning, expansion motions, multi-threading, mutual action plans, QBRs/EBRs, onboarding in data, analytics, or education technology.
Highly organized and data driven, with strong attention to detail, the ability to manage multiple accounts and priorities simultaneously, and a bias toward using metrics and dashboards to inform decisions and track progress.
Bachelor's degree in a relevant field (Education, Data Science, Business, etc.) or equivalent professional experience.
Comfort with AI-powered tools (e.g., LLM-based research assistants, automated meeting summaries, predictive health scoring) and a bias toward using them to scale your impact.

Nice To Haves

Technical background or fluency is a strong plus; experience with APIs, data integrations, product configuration, or similar technical concepts will be increasingly valuable as this role evolves at the intersection of customer success and product.

Responsibilities

Own value delivery, renewals, and expansion. Manage account success plans, forecast and close renewals end-to-end (pricing, terms, redlines, on-time signature) and run upsell/cross-sell from discovery to close solo or in partnership with Sales. Accountable for GRR and NRR targets across your book.
Drive measurable value. Translate product usage into strategic outcomes superintendents, CIOs, and CFOs care about data accuracy, governance, reporting confidence and tell that story through QBRs, EBRs, and executive readouts.
Manage risk and prevent churn. Monitor health signals, build remediation plans, and orchestrate cross-functional rescues before issues become churn.
Build durable, multi-threaded relationships. Map and engage stakeholders across IT, instructional, finance, and exec sponsors; deliberately de-risk single-threaded accounts.
Lead complex SaaS implementations. Partner with product and engineering onboarding, integrations, and configuration; close the loop with product feedback that shapes the roadmap.
Use AI and automation to scale your impact. Apply modern CS tooling health-score automation, AI-assisted account research, dashboards to manage a larger book without losing the white-glove feel.