Customer Success Manager - Secret Clearance – Fort Meade (On-site)

General Dynamics Information Technology•Fort Meade, MD

5d•$107,744 - $126,500•Onsite

About The Position

As a Customer Success Manager for our ICAM program, you will be responsible for advocating, supporting, facilitating, and other related activities that help ensure a positive experience for solution clients and end-users during implementation, solution delivery, and operations of hosted customer applications. You will be working day-to-day with internal and external customers and stakeholders, including operators, end-users, engineering, development, integration, and program stakeholders. You will ensure that CSM activities are performed in accordance with program objectives, policies, regulations, and requirements.

Requirements

8+ years’ experience and proven track record supporting IT customers as part of an enterprise environment
Active DoD Security Clearance of SECRET, or higher
Familiarization with DoD customers and work environments
Bachelor’s Degree (or equivalent experience) in Communications
Highly organized and able to multi-task
Excellent communication and interpersonal skills
Self-driven and proactive nature
US Citizenship Required: Yes

Nice To Haves

CompTIA Security+ certification, or higher for IAT Level II DoD 8570 certification

Responsibilities

Active engagement with the program customer, providing expert guidance through their lifecycle with the program, from onboarding to supporting production operations
Provide scheduling and integration support as necessary for customer changes within the ICAM production solution
Advocate for the customer to help ensure their positive experience
Help clients take full advantage of program offerings and maximize business growth opportunities
Establish, manage, and sustain positive business relationships with customers
Develop or support development for products such as plans, processes, reports, briefs, training material, user guides
Facilitate success for customer-facing requirements, changes, events, incidents, or problems
Conduct demonstrations of delivered solution capabilities
Assist with the planning of customer-facing services, features, and capabilities
Work with senior leadership both internal and external on planning and executing tasks using Agile methodologies
Participate in Scrum calls
Develop and manage client portfolios
Analyze customer requirements and emerging needs to anticipate and provide solutions
Provides expert guidance and leadership to less-experienced colleagues
May serve as team or task lead. (Not a people manager)
Other related duties as required

Benefits

Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
variety of medical plan options, some with Health Savings Accounts
dental plan options
a vision plan
a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
full flex work weeks where possible
a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
short and long-term disability benefits
life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available