Customer Success Manager
About The Position
RoadSync powers commerce anywhere, anytime across the logistics ecosystem, with financial tools that are smart, simple, and fast. Our platform cuts processing time and puts more revenue back in the hands of warehouses, carriers, and repair and tow operators. As Pacesetter's fastest-growing private company two years running, we're not slowing down. We're looking for top-tier talent to keep us moving. RoadSync is growing, and so is our Customer Success team. As our Account Manager, you'll own a portfolio of existing customers from day one: building relationships, driving product adoption, and protecting the business we've already won. If you're goal-oriented, curious, and energized by owning your book of business, let's talk. To join us as our Account Manager, you've worked in Account Management, Customer Success, or Relationship Management, ideally at a B2B or B2B2C technology, SaaS, or Fintech company. You know how to manage a portfolio, spot risk before it becomes churn, and turn a good customer conversation into a measurable next step.
Requirements
- 2+ years in Account Management, Customer Success, Relationship Management, Sales, or a similar customer-facing role
- Experience owning a portfolio or book of business
- Strong relationship-building and communication skills
- The instinct to connect a customer's need to the right product, before they ask
- Comfort discussing account performance and growth directly with customers
- Sharp organization, prioritization, and follow-through
- The ability to juggle multiple accounts and priorities without dropping the ball.
Nice To Haves
- Experience with CRM platforms like HubSpot
- Experience in payments, fintech, transportation, trucking, towing, repair, or logistics
Responsibilities
- Own and grow relationships across your assigned portfolio of customer accounts
- Run proactive outreach focused on engagement, retention, adoption, and growth
- Spot declining usage and other churn signals early, and build a plan to fix it
- Find expansion and cross-sell opportunities tied to what each customer actually needs
- Show customers how our products improve their payment and operational workflows
- Lead regular check-ins and business reviews to track goals, challenges, and opportunities
- Ask for referrals and earn them
- Handle escalations with clear, direct communication through resolution
- Keep your CRM sharp: accurate notes, follow-ups, and opportunity tracking
- Partner with Implementation, Sales, Support, Product, and Operations to get customers what they need
- Hit your numbers, individually and as a team
Benefits
- Competitive pay and company equity from day one
- Medical, dental, and vision, premiums paid for employees
- Three weeks (15 days) of PTO annually
- An energetic office in Midtown Atlanta
- Mentorship from leaders across the company
- 401(k) plan
- Parking covered while you're in the office
- Catered lunches for the in-office crew
- Full visibility into how the company runs and why it matters
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
