Customer Success Manager
About The Position
6sense is seeking a Customer Success Manager, Advertising to help customers get measurable value from their advertising programs and grow their use of 6sense Advertising over time. In this post-sale role, you’ll serve as the trusted advisor for a portfolio of advertising customers - guiding onboarding, activation, adoption, campaign success, value realization, and renewal readiness. You’ll partner closely with customers and internal teams to connect business goals to audience strategy, campaign performance, and clear next steps. You’ll also help identify opportunities to expand advertising usage by building the customer success foundation that makes growth possible.
Requirements
- 5+ years of customer-facing experience in Customer Success, client services, consulting, account management, or a related post-sale role within SaaS, adtech, or martech.
- 3+ years of hands-on experience with digital advertising or programmatic advertising campaigns.
- Strong understanding of campaign planning, audience strategy, targeting, pacing, optimization, reporting, measurement, and common advertising KPIs.
- Ability to build trusted relationships with practitioners and executive stakeholders and connect platform usage to measurable business outcomes.
- Analytical mindset with the ability to turn campaign and account data into clear insights, recommendations, and customer-ready stories.
- Proven ability to manage risk, drive adoption, lead business reviews, and coordinate cross-functional work across internal and customer teams.
- Excellent communication, presentation, project-management, and stakeholder-management skills.
Nice To Haves
- experience with B2B advertising, ABM, demand generation, intent-based audiences, DSPs, Salesforce, Gainsight, BI/reporting tools, or the 6sense platform.
Responsibilities
- Own post-sale success for a portfolio of 6sense Advertising customers, ensuring clear goals, success plans, risks, and next steps.
- Advise customers on audience strategy, campaign structure, targeting, channel mix, budget allocation, measurement, and optimization.
- Partner with Campaign Operations, Professional Services, Product, Support, Sales, and Account teams to deliver a coordinated customer experience.
- Monitor campaign delivery, pacing, utilization, and performance; translate results into insights, recommendations, and customer-ready narratives.
- Drive adoption of relevant advertising capabilities, workflows, audiences, reporting, and best practices.
- Lead customer conversations and business reviews focused on performance, value, stakeholder alignment, and future opportunities.
- Identify risks early, coordinate recovery plans, and keep customers on track for successful renewal outcomes.
- Surface qualified expansion opportunities and partner with commercial owners on next steps.
- Contribute to the evolution of playbooks and processes that are at the core of 6sense customers’ advertising success.
Benefits
- generous health insurance coverage
- life, and disability insurance
- a 401K employer matching program
- paid holidays
- self-care days
- paid time off (PTO)
- paid parental leave
- stock options
- equipment and support needed to work and connect with teams
- learning and development initiatives including access to our LinkedIn Learning platform
- quarterly wellness education sessions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
