Customer Success Manager - Canada

Samsara•Toronto, ON

9d•CA$87,125 - CA$112,750•Remote

About The Position

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations dependent on physical operations to harness Internet of Things (IoT) data for actionable insights and operational improvements. We aim to enhance the safety, efficiency, and sustainability of the physical operations that power our global economy, including industries like agriculture, construction, field services, transportation, and manufacturing. Working at Samsara means contributing to the future of physical operations and being part of a team shaping innovative product solutions such as Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As a recently public company, we offer the autonomy and support to make a significant impact while building for the long term. Samsara has been recognized with awards such as Great Place To Work Certified™ 2023, Best Place to Work by Built In 2023, Financial Times The Americas’ Fastest Growing Companies 2023, Deloitte Fast 500 Companies, and IoT Analytics Company of the Year in 2022’s IoT Breakthrough Winners. We believe in the power of data to improve operations and invite you to join us on this exciting journey.

Requirements

2 - 4+ years of experience in a senior Customer Success, account management, or strategic consulting role. SaaS experience preferred.
This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence.
Customer travel is expected. Up to 0-15%.
Experience supporting or working with technical products.
Solutions-oriented with strong problem-solving skills.
Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software.
Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
Diplomacy, tact, and poise under pressure when working through customer issues.
Bachelor’s degree from a 4-year institution.

Nice To Haves

Strong bias for action, the ability to think big, with insistence on high standards.
Experience serving and supporting large-scale business solutions at Fortune 500 companies.
Thrives in an unstructured, fast-paced, and change-heavy environment.
French Fluency is a plus.

Responsibilities

Ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value.
Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership where we look back at past successes and align on upcoming goals.
Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products.
Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more.
Serve as a mentor to the wider Customer Success and Support teams.
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.