Customer Success Manager
Qualifyze
About The Position
Qualifyze is hiring a Customer Success Manager to manage a portfolio of accounts across its APAC market. The CSM serves as the main point of contact throughout the customer lifecycle and works with Senior CSMs, Account Managers, and cross-functional teams to help pharmaceutical clients reduce risk, adopt Qualifyze’s solutions, and achieve long-term value. The role focuses on customer satisfaction, retention, and adoption, including coordinating customers through the audit journey and supporting ongoing engagement.
Requirements
- Proven experience in a customer-facing role such as Customer Success, Account Management, or Client Support.
- Excellent communication and interpersonal skills in English and Chinese.
- Strong organizational skills and attention to detail.
- A proactive, solution-oriented mindset and the ability to work independently and as part of a team.
- Comfort working in a dynamic, fast-paced, and changing environment.
- Interest in the pharmaceutical or life sciences industry.
- Experience with CRM tools; HubSpot is preferred.
Nice To Haves
- Additional language skills.
- Previous experience in a startup or scale-up.
- Experience with HubSpot.
Responsibilities
- Build and maintain relationships with pharmaceutical clients after the sale.
- Guide customers through the audit journey, coordinating the process and supporting customer satisfaction.
- Conduct regular customer check-ins and serve as the first point of contact for operational and support matters.
- Support onboarding, adoption, and ongoing engagement across a high volume of accounts.
- Drive success metrics, including credit consumption, CSAT, NPS, retention, and renewals.
- Collaborate with Account Managers on strategic growth opportunities.
- Maintain accurate HubSpot CRM records to support handovers and visibility across teams.
- Share customer feedback and data insights to help improve products and services.
Benefits
- Flexible schedules throughout the year.
- Option to work from abroad for up to 45 days per year.
- Necessary work equipment, including a laptop and headphones.
- Annual in-person company event and celebration in Europe.
- Individual coaching and mentoring on a development roadmap within Qualifyze.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
