Customer Success Manager, Customer Digital Products

Merck • Burlington, MA

2d • Remote

About The Position

Millipore Sigma is looking for a Customer Success Manager to help grow adoption, engagement, and value realization for our Customer Digital Products portfolio across the Americas. This is an opportunity to work at the intersection of digital services, commercial execution, customer insight, and life science innovation — supporting solutions that help differentiate our business and improve the customer experience.

Requirements

• BA/BS in business management, marketing, engineering, biotechnology, or a related field
• 5+ years of experience in a B2B environment, ideally in product management, business management, strategic planning, sales, customer success, or commercial execution
• Experience working with data, analytics tools, and data-driven storytelling
• Experience working in the life science or pharma industry.
• Ability to influence, collaborate, and execute in a matrixed environment
• Strong business acumen, structured problem-solving, and clear communication skills

Nice To Haves

• MBS/MS
• A growth mindset and interest in digital services, customer experience, and go-to-market models
• Experience with digital service business models, and prior work in a multicultural global organization are considered a plus.

Responsibilities

• Support commercial and go-to-market activities for Customer Digital Products in the Americas
• Help prepare and coordinate customer outreach, pipeline tracking, and follow-up with sales teams
• Capture and maintain Voice of Customer insights, value narratives, and success-rate documentation
• Contribute to Voice of Sales activities that improve the sales journey
• Analyze existing data sources to identify opportunities, trends, and customer success stories
• Support process improvements and rollout of operational workflows across commercial teams
• Lead defined projects related to customer success, value realization, and internal communication
• Collaborate with internal stakeholders, customers, and industry partners as needed

Benefits

• health insurance
• paid time off (PTO)
• retirement contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level