Customer Success Manager

B3 Systems • Toronto, ON

11d • Onsite

About The Position

At the intersection of Customer & Technology. As a Customer Success Manager with B3, you'll own our clients for the long-term, ensuring they realize meaningful and ongoing value from the B3 Systems platform so they continue to grow with us. This role balances retention-first customer mindset with a proactive approach to identifying and expanding opportunities to increase customer value and footprint. Your success will come from helping customers get more out of B3rry!

Requirements

• 2+ years of experience in customer-facing technical roles such as Customer Success, Technical Account Management, Solutions Consulting, Technical Business Analysis.
• Excellent written/verbal communication, organization, presentation, and project management skills. (Bilingual, French an asset).
• Advanced ability to understand business objectives through requirements gathering and analysis.

Nice To Haves

• Advanced Engineering degree would be preferred.
• Working knowledge and an understanding of Automation or Manufacturing environments.
• An understanding of Decision Science, Insights & Analytics.
• AI Adoption or Digital Transformation

Responsibilities

• Manage a portfolio of customer accounts and develop a strong understanding of their operations, objectives, deployments, and priorities.
• Build relationships with stakeholders across technical, operational, and leadership teams.
• Maintain regular contact with customers through meetings, calls, and written communication to understand progress, challenges, and emerging needs.
• Guide customers through product adoption, onboarding of new teams or sites, and the rollout of new capabilities.
• Deepen customer relationships by driving successful outcomes, mitigating risk, and expanding platform adoption across teams, sites, or use cases.
• Surface customer feedback and industry insights that help shape product direction and priorities.
• Identify opportunities for account growth that are aligned with customer goals and demonstrated value.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level