Customer Success Manager

Mayflower

1d•Hybrid

About The Position

Mayflower is a technology company building large-scale entertainment products for a global audience. Our platforms serve millions of users worldwide and rank among the top-50 most visited websites globally. For more than 10 years, we've been creating reliable, high-performance solutions at the intersection of product, engineering, and entertainment. The Customer Success Manager owns the merchant relationship from contract signing through onboarding, launch, ongoing support, retention, product adoption and account development. This is not a sales hunting, technical support or KYB role. The CSM is the main business contact for the merchant and coordinates internal teams end-to-end.

Requirements

2+ years in Customer Success, Account Management or another B2B customer-facing role.
1+ year of experience in payments, fintech, PSP, acquiring, gateway or orchestration.
Understanding of basic payment concepts: PSP, acquirer, MID, routing, settlements, chargebacks and approval rate.
Strong/native English.
Confident use of CRM, task-management tools, email and business communication tools.
Ability to travel within the EU.

Nice To Haves

Additional European languages are an advantage.
Experience with key accounts is preferred but not mandatory.

Responsibilities

Take over merchants after Sales handover.
Coordinate onboarding, integration and launch.
Manage and develop a portfolio of merchants.
Maintain regular communication and conduct QBRs.
Support retention and identify churn risks.
Identify upsell opportunities and new processing needs.
Train merchants to use the product dashboard.
Coordinate incidents and escalations until resolution.
Work closely with Sales, Partnerships, Onboarding, Product, Tech, Finance, Risk and Compliance.
Maintain CRM, tasks, meeting notes and next steps.
Contribute to process and documentation improvements.
Attend several industry conferences per year.

Benefits

EU-based employment contract and a 3-year Cyprus work visa with full support for your relocation and visa processes, including assistance for your family.
Full relocation package: flights to Limassol for you and your family, a company-covered apartment for the first month, and full relocation support to make your move smooth and hassle-free.
Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.
Private medical insurance for you and your family.
Corporate mobile plan (unlimited in Cyprus with roaming included)
Mindfulness & well-being support, including psychological assistance with 50% coverage.
50% coverage of school and kindergarten fees for your children.
Fully covered sports benefits, and also access to in-house electric scooters and bike rentals.
Provident fund (Cyprus): a long-term savings plan co-funded by you and the Company together (available after probation) that grows throughout your time with us in Cyprus.
Professional growth support: language courses, conferences, training programs, and coaching.
Peer recognition program: receive and share kudos for great work.
A fully equipped office in Limassol, with everything you need for deep work and collaboration.
Free breakfasts, Wolt Allowance and an in-house coffee bar with high-quality drinks and a health bar stocked with nutritious snacks.
A strong engineering culture: international teams, corporate events, team buildings, and hackathons — because great work happens in great communities.