Customer Success Manager

Checkmarx•US- Remote,

22d•Remote

About The Position

Checkmarx is the AI-powered application security leader helping the world’s most security-conscious enterprises secure the software that powers modern life. For more than two decades, our unified platform and services have helped organizations protect human and AI-generated code from the first line through runtime, reducing risk across applications, cloud, and the software supply chain without slowing innovation. We’re trusted by 1,600+ customers in 70+ countries, including some of the largest enterprises and governments in the world. Guided by research-led innovation and a developer-first mindset, we help every developer, security team, and enterprise build software that is risk-free by design. About the Role As a Customer Success Manager (CSM), you'll be the trusted advisor who ensures our clients don't just adopt Checkmarx; they thrive with it. You'll own the client relationship end-to-end, driving adoption, measurable value, and long-term partnership across some of the most security-conscious enterprises in the world. This role is for someone who loves building relationships, solving problems before they escalate, and turning product usage into real business outcomes.

Requirements

2-4 years of experience as a Customer Success Manager (CSM) in enterprise SaaS
Experience managing enterprise accounts across multiple stakeholder levels, including executives
Experience with project management and program management
Experience analyzing usage and customer health data to build action plans
Strong communication skills: executive presentations, conflict de-escalation, written success plans
Experience collaborating cross-functionally without formal authority
Working knowledge of cloud-native architecture and tools

Nice To Haves

Familiarity with Cybersecurity, Application Security (AppSec), DevSecOps or Secure Software Development Lifecycle (SSDLC)

Responsibilities

Serve as the primary point of contact for your client portfolio, building relationships from the practitioner level to the executive suite.
Understand what success looks like for each client and make sure Checkmarx solutions map directly to their business goals.
Build success plans with clear goals and milestones, track health and engagement metrics, and lead business reviews (QBRs/SBRs) that show clients exactly what value they're getting and where more is available.
Manage the client experience from onboarding through stabilization, adoption, and renewal, coordinating smooth handoffs between teams.
Monitor usage trends, sentiment, and health indicators, stepping in early to resolve issues and manage escalations with calm, clear communication.
Act as the connective tissue between Support, Technical Account Management, Product, Training, Professional Services, and Account Management, giving each team the context they need to deliver for the client.
Run client meetings, keep documentation current, and continuously look for ways to improve how we deliver success, sharing client trends and feedback back into Product.
Build deep working knowledge of the Checkmarx platform relevant to your clients, and use your understanding of the application security landscape to guide smarter conversations and recommendations.