Customer Success Manager
About The Position
Manage and grow a portfolio of strategic workforce learning partnerships with senior leaders at global organizations, including Fortune 500 companies and government agencies. Work closely with client stakeholders to design and deliver impactful learning experiences, ensure successful program execution, and help partners realize measurable value from our suite of offerings. Serve as the primary relationship manager for a portfolio of enterprise and government partners, building trusted relationships with senior stakeholders and acting as the main point of contact for ongoing engagement. Guide partners through the full program lifecycle from onboarding and launch through adoption, expansion, and renewal ensuring a high-quality experience for both client stakeholders and participating learners. Lead cross-functional teams to deliver successful program launches and ongoing delivery, working with internal partners on planning, custom content, communications, learner engagement, and reporting. Identify opportunities to expand partnerships through additional programs, cohorts, or new learning initiatives, and support renewals and commercial expansions across the portfolio. Serve as the central point of coordination for technical integrations or platform-related requirements, working with internal technical teams and external vendors as needed. Advocate for customer needs internally by sharing insights and feedback to inform program design, product improvements, and future offerings.
Requirements
- Bachelor's degree
- A minimum of five years of experience in customer success, account management, program management, or a related client-facing role.
Responsibilities
- Manage and grow a portfolio of strategic workforce learning partnerships with senior leaders at global organizations.
- Design and deliver impactful learning experiences.
- Ensure successful program execution and help partners realize measurable value.
- Serve as the primary relationship manager for enterprise and government partners.
- Build trusted relationships with senior stakeholders.
- Act as the main point of contact for ongoing engagement.
- Guide partners through the full program lifecycle (onboarding, launch, adoption, expansion, renewal).
- Ensure a high-quality experience for client stakeholders and learners.
- Lead cross-functional teams for program launches and ongoing delivery.
- Coordinate with internal partners on planning, custom content, communications, learner engagement, and reporting.
- Identify opportunities to expand partnerships.
- Support renewals and commercial expansions.
- Coordinate technical integrations or platform-related requirements.
- Advocate for customer needs internally by sharing insights and feedback.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
