Customer Success Manager ($120,000 - $170,000 + Equity) at SnapMagic
About The Position
Join a high-growth startup building the digital engine for the $1.3T electronics industry. As a Customer Success Manager, you will own the post-sale lifecycle for strategic accounts like SpaceX and Apple. You'll drive onboarding, adoption, and renewals while building the foundational playbooks and systems that will scale our CS operations globally. Why this role is remarkable: Join a YC W15 company backed by tech legends Jeff Dean and Tom Preston-Werner, operating at a high bar with doubled revenue since its seed round. Work directly with elite engineering teams at companies like Anduril and Tesla, serving as their trusted partner in the discovery layer for electronic components. Enjoy a high-trust, low-ego hybrid environment in Redwood City with catered lunches and a clear path to leadership or founder-level operational roles.
Requirements
- Possesses 3-5 years of B2B SaaS Customer Success experience, specifically within a seed-stage or Series A startup environment.
- Demonstrates a revenue-driven mindset with the ability to balance hands-on account management with strategic system building and process design.
- Exhibits strong technical curiosity and the ability to navigate complex engineering workflows to help users realize maximum value from the Copilot platform.
Responsibilities
- Lead the full post-sale customer journey, including high-touch onboarding, product adoption strategies, and managing strategic renewals and expansions.
- Design and implement the CS operating model from scratch, creating health scores, MBR/QBR frameworks, and automated success plans.
- Partner cross-functionally with Product and Engineering to translate customer feedback into roadmap priorities and unblock technical hurdles for enterprise clients.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
