Customer Success Manager

Trimble•Alpharetta, GA

37d•Hybrid

About The Position

Elevate Customer Partnerships: Customer Success Manager Are you ready to drive meaningful customer transformation across Trimble’s industry-leading technology ecosystem? In this dynamic Customer Success Manager role, you will serve as a trusted advisor, empowering clients to unlock maximum value, increase software adoption, and achieve long-term growth. Join our dedicated team and make a direct impact on our customers’ success every day. About Us: Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company’s innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn. For more information, visit: construction.trimble.com. What Makes This Role Great: In this role, you will be at the forefront of customer advocacy, directly shaping account strategies that maximize solution value and drive revenue growth across a dedicated portfolio.

Requirements

5+ years of Customer Success or account management experience, ideally within a SaaS environment.
Proven track record of developing strategies that maximize technology solution value for assigned accounts.
Strong active listening skills to identify root causes and deliver customer-centric solutions.
Demonstrated executive presence with the ability to build strong relationships with decision-makers, executive sponsors, and end-users.
Proven ability to work cross-functionally while effectively representing the voice of the customer.

Nice To Haves

Experience managing enterprise account portfolios within industrial technology, construction, or SaaS sectors.
Familiarity with proactive account health metrics and customer success frameworks.
Experience in the construction industry (e.g., Project Manager, Site Superintendent, Project Finance Manager, Estimator, or Project Engineer) is a plus.
Broad understanding of the construction ecosystem, including general contracting, subcontracting, and real estate development sectors.
Ability to leverage strong technical aptitude to master Document Crunch’s product offerings, business model, and emerging technologies.

Responsibilities

Spearhead customer success strategy by facilitating business value conversations, reviews, and tailored adoption plans.
Partner directly with key client stakeholders to build and execute comprehensive product utilization and rollout strategies.
Proactively evaluate overall customer health, usage trends, and expansion goals to optimize retention and mitigate churn threats.
Collaborate cross-functionally with internal teams and product experts to champion the voice of the customer and inform product enhancements.