Customer Success Manager

NinjaOne•Austin, TX

12d•Hybrid

About The Position

As a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and maintain strong, long-lasting customer relationships. As the Customer Success Manager you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the benefits of NinjaOne’s Solutions while growing and maximizing profit for the company. This position is hybrid in Tampa, FL or Austin, TX, requiring 4 days per week in the office (Monday, Tuesday, Thursday, & Friday).

Requirements

Exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
Act as a customer advocate and product expert, excelling at influencing and inspiring customers
Polished verbal and written communication skills
Resilient and calm, able to guide customers through issues and escalations
Proven track record in achieving and maintaining sales targets
Extensive IT knowledge
Experience as an Account Manager, enjoying "owning" a portfolio of accounts and guiding them through the customer journey

Nice To Haves

Bachelor’s degree

Responsibilities

Growing your individual book of business within your portfolio of existing accounts
Proactively engage and reach out to your accounts on a regular basis
Act as the “single point of contact” for accounts, building relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunities
Communicate with customers and react to client requirements quickly and efficiently
Analyze and understand customer needs to present a solution that meets customer requirements
Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities
Research and document relevant contact information for existing leads in Salesforce
Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately
Maintain knowledge of market conditions and competitive activities
Other duties as needed