Customer Success Manager

ISMG Careers • West Windsor, NJ

5d • $80 - $95,000

About The Position

ISMG is seeking a strategic, proactive, and highly organized Customer Success Manager for its fast-growing Digital Campaigns team. This high-impact, client-facing position focuses on driving campaign success, strengthening client relationships, and delivering an excellent customer experience across a large portfolio of digital marketing programs. The role calls for a consultative campaign partner who can proactively guide clients, identify opportunities, and take ownership of each engagement’s success. The Customer Success Manager works closely with Sales, Operations, and Leadership teams and advises clients in the cybersecurity and enterprise technology sectors.

Requirements

• 3–5 years of experience in a client-facing Customer Success, Account Management, Campaign Management, Sales Planning, Client Services, or Digital Marketing role.
• Proven ability to manage multiple high-volume campaigns simultaneously with attention to detail, organization, and follow-through.
• Excellent communication and relationship-building skills, including confidence engaging clients, internal stakeholders, and executive-level contacts.
• Strategic, proactive, and solutions-oriented approach, with strong problem-solving skills and ownership of client outcomes.
• Ability to navigate ambiguity, adapt quickly, and work independently in a growing and evolving team environment.
• Ability to analyze campaign performance data, identify trends, and communicate insights effectively.

Nice To Haves

• Bachelor’s degree in Marketing, Communications, Business, or a related field is preferred.
• Experience in B2B media, ad tech, digital publishing, an agency, or integrated marketing environments is strongly preferred.
• Experience with Salesforce, campaign management platforms, or project management tools such as Monday.com is a plus.
• Familiarity with cybersecurity, enterprise technology, digital media, or B2B marketing is strongly preferred.

Responsibilities

• Manage concurrent digital marketing campaigns, ensuring timelines, deliverables, and client expectations are met.
• Serve as the primary client contact throughout the campaign lifecycle, building relationships through proactive communication, strategic guidance, and service.
• Lead client kickoffs, insight calls, performance reviews, and strategic planning discussions.
• Monitor campaign performance and KPIs, identify trends, and address risks or gaps to support successful outcomes.
• Partner with Account Executives and internal stakeholders to support client retention, growth opportunities, and account success.
• Turn campaign performance data into actionable recommendations and strategic client insights.
• Collaborate with Campaign Operations, Sales, Product, and Leadership to deliver a seamless customer experience.
• Contribute to process improvements, operational efficiency initiatives, and evolving best practices as the Customer Success function grows.
• Maintain accurate documentation, client notes, and campaign tracking in Salesforce, Monday.com, and other internal systems.

Benefits

• Opportunity for growth and career development.
• Exposure to strategic client partnerships, innovative digital campaign solutions, and executive-level stakeholder engagement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level