Customer Success Manager
Adobe•Atlanta, GA
•Remote
About The Position
Join our team as a dedicated Industry Customer Success Manager at Adobe, supporting high-tech/manufacturing clients. As an Industry Customer Success Manager at Adobe, you will partner with enterprise customers to drive adoption, measurable business outcomes, and long-term value realization. You will foster strong partnerships, guide pivotal initiatives, and help customers achieve success throughout their journey with Adobe solutions.
Requirements
- Relevant experience in Customer Success, SaaS, consulting, or digital marketing environments
- Skilled in leading all aspects of customer relationships and guiding team members across organizations
- Experience using data and insights to guide customer strategy and decision-making
- Excellent communication, collaboration, and problem-solving skills
- Ability to prioritize in a fast-paced environment
- Relevant experience, education, or equivalent practical knowledge
Nice To Haves
- We welcome candidates with diverse experiences and encourage you to apply even if you do not meet every qualification listed
Responsibilities
- Build trusted relationships with customer team members and executive sponsors
- Create measurable success plans aligned to customer business goals
- Partner with cross-functional teams to support adoption, retention, and growth
- Deliver proactive communication, strategic guidance, and issue resolution
- Identify risks and opportunities and develop action plans to improve outcomes
- Advocate for customer needs and share insights that improve the customer experience
- Support customers through change management and digital transformation initiatives
Benefits
- comprehensive benefits programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
