Customer Success Manager

Aras Corporation • Andover, MA

26d • $140,000 - $160,000

About The Position

Aras is a provider of digital thread solutions for product lifecycle management (PLM) and engineering AI. Its AI-native, low-code platform connects teams to product data and AI throughout the product lifecycle and extended value chain. The Customer Success Manager is a technically focused, customer-facing role supporting large, multi-level enterprise subscribers. The role helps customers achieve maximum value from Aras Innovator by guiding post-sales adoption, advising on technical best practices, and supporting strategic growth initiatives. It works closely with customer sponsors and internal Aras teams, including Product, Engineering, Support, and Sales. The role requires willingness to travel up to 25%. Applicants must be authorized to work in the United States. Compensation is commensurate with experience, with an expected base salary range of $140,000–$160,000, and the position is bonus eligible.

Requirements

• 5–7+ years of experience in customer success, technical account management, or solution consulting, preferably in PLM or enterprise software.
• Strong understanding of PLM, CAD, or engineering design methodologies.
• Strong technical acumen and problem-solving skills.
• Familiarity with CAD tools and engineering design principles.
• Excellent communication and relationship-building skills.
• Skill in managing escalations and coordinating cross-functional resolutions.
• Ability to work independently and in fast-paced, collaborative environments.
• Willingness to travel up to 25%.
• Authorization to work in the United States.

Nice To Haves

• Background in engineering, product development, or enterprise software implementation.
• Experience working with global teams and enterprise customers.

Responsibilities

• Guide customers through onboarding and adoption of Aras Innovator, drawing on industry and enterprise application knowledge.
• Coach customers on PLM and Aras Innovator best practices, including periodic health checks and performance benchmarks.
• Lead Get Well Plans and coordinate with support teams to resolve technical issues and restore customer satisfaction.
• Collaborate with Sales to identify and nurture renewal and upsell opportunities.
• Act as a liaison across Aras teams, including Product, Engineering, and Support, to align on customer goals and deliver integrated solutions.
• Contribute to internal tools, templates, and processes that enhance the customer experience.

Benefits

• Flexible paid time off.
• Company-paid holidays.
• Dedicated Global Wellness Day.
• 401(k) plan with company match.
• Medical, dental, and vision insurance with high premium contributions and deductible reimbursement.
• Company-paid life insurance.
• Short- and long-term disability coverage.
• Bonus eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed