Customer Success Manager

Foresite • Overland Park, KS

7d

About The Position

Foresite is looking for a strategic, relationship-driven Customer Success Manager to serve as the primary bridge between our Mid-Market clients and our suite of managed services. In this role, you will lead the post-sales lifecycle, ensuring customers maximize their investment in Google SecOps and Foresite’s MSSP offerings. This role is designed for a proactive advocate who excels at the intersection of client satisfaction and cybersecurity strategy, helping customers navigate the cloud threat landscape with confidence while driving long-term retention.

Requirements

• 3+ years of experience in customer success or account management, specifically managing a portfolio of Mid-Market clients in the cybersecurity or SaaS space.
• Solid understanding of managed security services (MSSP), including the value proposition of SIEM and SOAR concepts.
• Expert at building rapport and maintaining long-term engagement with mid-level management and executive stakeholders (CISOs/IT Directors).
• Innate ability to interpret account health data to drive proactive outreach and creative problem-solving.

Nice To Haves

• Familiarity or direct experience with Google Cloud Platform (GCP) or Google SecOps.
• Experience working within an MSSP environment or a deep understanding of the cybersecurity threat landscape.
• Exceptional ability to translate technical security outcomes into business value for non-technical stakeholders.

Responsibilities

• Act as the "big picture" lead for the client relationship, ensuring service alignment and robust security outcomes.
• Partner closely with Foresite’s internal delivery teams and client stakeholders to translate business goals into actionable security roadmaps.
• Act as the primary point of contact, orchestrating communication between client stakeholders and Foresite’s delivery teams to ensure seamless service execution.
• Proactively manage account health metrics and conduct regular business reviews to ensure MSSP services meet established KPIs.
• Align client business objectives with long-term protection and compliance goals, ensuring our delivery remains a high-value asset.
• Own the full renewal lifecycle for Mid-Market accounts, identifying "at-risk" signs early and developing strategic mitigation plans.
• Deeply understand evolving security needs to identify opportunities for upselling additional Foresite services or Google SecOps features.
• Provide structured feedback to Foresite leadership to help refine managed service offerings and the overall Mid-Market customer experience.

Benefits

• Robust medical insurance options
• Employer-paid Dental coverage
• Short-Term (STD) and Long-Term Disability (LTD) coverage
• 3 weeks of paid vacation
• Additional sick leave
• Paid company holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed